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Morley Companies, Inc. Is Hiring A French Bilingual Warranty Pre-Authorization Specialist
Join Our Team as a Bilingual Warranty Pre-Authorization Specialist! 🚗✨
Looking to work remotely? Fluent in both French and English? If you have an analytical mindset, enjoy collaborating with people, and understand auto dealership operations, this opportunity might be perfect for you!
About the Role
Location: Remote – Michigan residents
As a French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval process for a leading domestic automotive client.
What to Expect
- Work closely with automotive dealers on the pre-approval program.
- Mostly off the phones, managing your queue and email communications to pre-authorize warranty components replacements and review warranty claims.
- Occasionally, receive calls from dealers seeking clarification or assistance using the app.
- Follow up with dealers via calls when additional information is necessary.
What You'll Do
- Serve as an expert consultant to dealership service managers on warranty administration and service operations.
- Provide excellent customer service in both French and English.
- Analyze and identify areas to reduce warranty waste.
- Ensure consistent application of warranty policies, bulletins, and procedures.
- Support brand quality managers and engineering teams.
- Meet quality and productivity goals in your service delivery.
- Deliver timely and accurate solutions through inbound and outbound communications (calls, chats, emails).
- Maintain a positive and upbeat attitude throughout interactions.
Skills for Success
Required Skills
- Understanding of the automotive dealership environment 🚘
- Professional communication skills (written and verbal) and negotiation abilities 💬
- Excellent interpersonal skills 🤝
- Strong listening skills with attention to detail 👂
- Analytical and organizational skills with a process-oriented mindset
- Self-motivated attitude with a solid work ethic and ability to meet deadlines ⏰
- Proficiency with computers 💻
- Typing speed of at least 35 WPM — take a free typing test
Eligibility Requirements
- Fluency in French and English (spoken and written) 🗣️📝
- One or more years of customer service experience (e.g., call center, retail, hospitality) 🎧
- High school diploma or equivalent 🎓
- Availability during the following hours:
- Monday – Friday 8 a.m. – 6 p.m. Eastern
- 7 a.m. – 5 p.m. Central
- 6 a.m. – 4 p.m. Mountain
- 5 a.m. – 3 p.m. Pacific
- Ability to work some U.S. holidays and observe some Canadian holidays.
- Reliable adherence to schedule.
Nice to Have
- Experience in warranty administration or related fields ⚙️
- Michigan residency for remote work 🏡
- Distraction-free, secluded work environment
- Proper internet setup:
- High-speed wired internet (cable or fiber)
- Ethernet connection to your modem/router
- No support for wireless, 5G, or satellite connections
Benefits
Health & Wellness
- Medical and prescription coverage 💊
- Dental and vision insurance 👁️🦷
- Paid time off 🌴
- Wellness programs with rewards for annual checkups 🏃♂️
- Support for tobacco cessation and chronic condition management
Financial Perks
- 401(k) plan with company match 💰
- Flexible Spending Account (FSA) 🧾
- Life insurance coverage
- Company-paid short- and long-term disability insurance
Additional Convenience Benefits
- 24/7 online access to doctors via Teladoc 🩺
- 24/7 nurse help desk
- Free patient advocacy and support for benefits and claims
- Guidance for family, financial, and estate planning (including Wills) 📝
Equal Opportunity & Legal Notices
We are committed to fostering a diverse and respectful workplace. We prohibit discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are available for applicants with disabilities.
Morley uses E‑Verify for all new hires. Learn more about E‑Verify and your rights to work.
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