Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Looking for a rewarding remote opportunity that leverages your bilingual skills in French and English? Join Morley as a French Bilingual Warranty Pre-Authorization Specialist and support automotive dealerships with warranty pre-approvals from the comfort of your home! 🌟

About the Role

Location: Remote — Wisconsin residents only

Do you have an analytical mind, enjoy working with people, and understand how auto dealerships operate? If so, this role could be perfect for you. Support our major domestic automotive client by managing warranty pre-approvals and providing exceptional service.

What to Expect

• Collaborate closely with automotive dealers on pre-approval processes.
• Work primarily off the phones, handling email queues to pre-authorize warranty components and review claims.
• Occasionally, answer dealer questions via phone and assist with app submissions.
• Make calls to dealers for clarifications when necessary.

What You'll Do

• Serve as a knowledgeable consultant to dealership service managers on warranty administration and operations.
• Provide outstanding customer service in both French and English.
• Identify potential areas to reduce warranty waste.
• Ensure consistent application of warranty policies, bulletins, and procedures.
• Support client brand quality managers and engineering teams.
• Deliver services that meet quality and productivity targets.
• Offer timely, accurate solutions through various communication channels with a positive attitude.

Questions Before You Apply?

Connect live with a Morley Talent Acquisition Specialist:

Chat hours: Monday - Friday, 8 a.m. to 5 p.m. Eastern / 7 a.m. to 4 p.m. Central / 6 a.m. to 3 p.m. Mountain / 5 a.m. to 2 p.m. Pacific. Closed on some holidays.

Post-hours questions will be addressed the next business day. Visit: careers.morleycompanies.com

Skills for Success

Required Skills

• Understanding of the automotive dealership environment
• Strong communication and negotiation skills (both written and spoken)
• Excellent interpersonal abilities
• Attentive listening with keen attention to detail
• Analytical mindset and organized approach
• Positive, proactive attitude with a strong work ethic and deadline management
• Proficiency with computers
• Typing speed of at least 35 WPM — test it for free at typingtest.com

Eligibility Requirements

• Fluent in French and English (spoken and written)
• Minimum one year of customer service experience (e.g., call centers, retail, hospitality, etc.)
• High school diploma or equivalent
• Ability to work during the following hours:
  • Monday – Friday, 8 a.m. - 6 p.m. Eastern / 7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific
• Availability to work some U.S. holidays and be off on some Canadian holidays
• Reliable adherence to schedule

Nice to Have

• Experience in warranty administration or related fields

Remote Work Environment Requirements

• Wisconsin residency
• Quiet, distraction-free workspace
• Internet setup:
  • High-speed wired internet (cable or fiber)
  • Computer connected via Ethernet cable to modem/router
  • Wireless, 5G, or satellite connections are unsupported

The Remote Experience 🎥

Curious about working remotely for Morley? Watch this video to see a typical day of a remote associate and how their home office setup keeps them focused.

Why Join Our Morley Family? ❤️

At Morley, your salary is just the beginning. Benefit from comprehensive health coverage, wellness programs, and financial perks designed to support your work-life balance.

Health & Wellness Benefits

• Medical and prescription insurance
• Dental and vision coverage
• Paid time off
• Wellness program with rewards for health checkups
• Support for quitting tobacco and managing chronic conditions

Financial Benefits

• 401(k) plan with company match
• Flexible Spending Account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Convenience & Support

• 24/7 online access to doctors via Teladoc
• Round-the-clock nurse help desk
• Free patient advocacy for benefits and claims
• Guidance for family, financial, and estate planning

About Morley

Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, paying attention to details, and turning the impossible into possible — for our associates and our partners.

We are proud to be an Equal Opportunity Employer, fostering a respectful and inclusive workplace environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status.