Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Looking for a rewarding remote opportunity that leverages your bilingual skills and automotive knowledge? Morley is hiring a French Bilingual Warranty Pre-Authorization Specialist to support major automotive clients from the comfort of your home! 🚗💼

About the Role

Location: Remote — Wisconsin residents preferred
Language Requirements: Fluent in both French and English

Are you a detail-oriented, analytical professional with a knack for working with people and understanding how auto dealerships operate? If so, this role could be the perfect fit for you!

What to Expect

• Collaborate closely with automotive dealers on pre-approval programs.
• Work primarily through email and queue management to pre-authorize warranty component replacements and review claims — mostly off the phones.
• When needed, assist dealers via calls to clarify their requests or answer questions about the app.
• Reach out to dealers for additional clarifications, ensuring smooth communication and process flow.

What You'll Do

• Serve as an expert advisor to dealership service managers on warranty procedures and operations.
• Provide exceptional customer service in both French and English.
• Identify opportunities to reduce warranty waste and improve procedures.
• Ensure consistent application of warranty policies, bulletins, and standards.
• Support the client’s brand quality managers and engineering teams.
• Achieve quality and productivity targets through timely solutions.
• Deliver outstanding support via calls, chats, emails, and other channels, maintaining a positive attitude.

Questions Before You Apply? 💬

Chat live with a Morley Talent Acquisition Specialist at careers.morleycompanies.com.

• Chat hours: Monday-Friday, 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific
• Responses are provided after hours on the next business day.

Skills for Success

Required Skills

• Understanding of the automotive dealership environment.
• Strong written and spoken communication, including negotiation skills.
• Excellent interpersonal abilities.
• Active listening with keen attention to detail.
• Analytical mindset and organizational skills; process-oriented approach.
• Positive, proactive attitude with a strong work ethic and deadline management.
• Proficiency with computers and typing (minimum 35 WPM). Take a free typing test.

Eligibility Requirements

• Fluency in French and English (spoken and written).
• At least one year of customer service experience (call centers, retail, hospitality, etc.).
• High school diploma or equivalent.
• Availability to work during the specified hours:
• Monday - Friday, 8 a.m. - 6 p.m. Eastern / 7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific.
• Must be able to work some U.S. holidays and avoid Canadian holidays.

Nice to Have

• Experience in warranty administration or related fields.

Remote Work Requirements

• Wisconsin residency.
• Distraction-free, quiet workspace.
• Reliable, wired high-speed internet (cable or fiber).
• Computer connected via Ethernet — wireless and satellite connections aren’t supported.

The Remote Experience 🎥

Curious about working from home at Morley? Watch this video to see a day in the life of a remote associate and their home office setup.

Why Join Our Morley Family? 🤝

At Morley, your salary is just the beginning — enjoy comprehensive health coverage, wellness resources, and financial benefits, all designed to support your work and personal life.

Health & Wellness Benefits

• Medical and prescription plans
• Dental and vision insurance
• Paid time off
• Wellness program with rewards for annual checkups
• Programs to quit tobacco and manage chronic conditions like diabetes and asthma

Financial Benefits

• 401(k) retirement plan with company match
• Flexible Spending Account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Other Benefits to Simplify Your Life

• 24/7 online access to doctors via Teladoc
• Round-the-clock nurse help desk
• Free benefit support and claims advocacy
• Family, financial, and estate planning guidance (including wills)

About Morley

Our mission is to deliver extraordinary experiences by leading with humility, embracing diversity, paying attention to details, and making the impossible possible — for our associates and our clients.

We are proud to be an Equal Opportunity Employer dedicated to fostering a respectful and inclusive work environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status. 🌎