Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Looking for a rewarding remote opportunity that combines bilingual skills with automotive industry knowledge? Join Morley's team as a French Bilingual Warranty Pre-Authorization Specialist, supporting major automotive clients from the comfort of your home in Wisconsin! 🚗💼

About the Role

Location: Remote — Wisconsinites only

Are you fluent in both French and English, have an analytical mind, and enjoy working with people who understand auto dealerships? This position offers a chance to make a real impact in warranty pre-approvals and customer service.

What to Expect

• Collaborate closely with automotive dealers on pre-approval activities
• Pre-authorize warranty component replacements and review warranty claims primarily through email and queue management
• occasionally handle phone inquiries from dealers seeking clarification or assistance via the app
• Proactively contact dealers to resolve any issues requiring further clarification

What You'll Do

• Serve as an expert consultant to dealership service managers regarding warranty administration
• Deliver exceptional customer service in both French and English
• Analyze warranty data to identify areas for waste reduction and efficiency
• Ensure consistent application of warranty policies, bulletins, and procedures
• Support client's brand quality managers and engineering teams
• Meet quality and productivity goals by providing timely, accurate solutions through various communication channels

Questions Before You Apply? 💬

Live chat with a Morley Talent Acquisition Specialist:

• careers.morleycompanies.com
• Chat hours: Monday-Friday, 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific (Closed on some holidays)
• TA will respond to after-hours questions the next business day

Skills for Success

Required Skills

• Solid understanding of the automotive dealership environment
• Professional communication skills (both written and spoken) and negotiation abilities
• Excellent interpersonal skills with close attention to detail
• Strong analytical and organizational skills, process-oriented mindset
• Positive, self-starter attitude with a solid work ethic and punctuality
• Proficiency with computers & typing speed (minimum 35 WPM) — test your typing skills here

Eligibility Requirements

• Fluent in both French and English (spoken and written)
• At least 1 year of customer service experience (call centers, retail, hospitality, etc.)
• High school diploma or equivalent
• Ability to work scheduled hours:

• Monday - Friday | 8 a.m. - 6 p.m. Eastern / 7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific

Note: The role involves working some U.S. holidays and observing Canadian holidays. Reliability in adhering to your schedule is essential.

Nice to Have

• Experience in warranty administration or related fields

Remote Work Requirements

• Residency in Wisconsin
• Quiet, distraction-free home office environment
• Internet setup:
• High-speed wired internet (cable or fiber)
• Computer connected via Ethernet cable to your modem/router
• Wireless, 5G, or satellite connections are not supported

The Remote Experience 🎥

Curious what it's like to work remotely for Morley? Watch this video for a glimpse into a typical day and how a home office setup supports focus and productivity.

Why Join Our Morley Family? ❤️

At Morley, your total compensation includes more than just your paycheck — enjoy comprehensive health coverage, wellness resources, and financial benefits to support your work-life harmony.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Wellness programs with rewards
• Support for quitting tobacco and managing chronic conditions

Financial Benefits

• 401(k) plan with matching
• Flexible Spending Account (FSA)
• Life insurance
• Short- and long-term disability insurance paid by the company

Additional Benefits for Convenience

• 24/7 online access to doctors via Teladoc
• Round-the-clock nurse help desk
• Patient advocacy for benefits and claims assistance
• Guidance for family, financial, and estate planning (including wills)

About Morley

Our mission: to deliver extraordinary experiences. We lead with humility, embrace diversity, sweat the details, and move mountains—making the impossible possible—for our associates and clients.

We are an Equal Opportunity Employer committed to fostering a respectful, inclusive work environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status. 🌎🤝