Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Join our team as a French Bilingual Warranty Pre-Authorization Specialist and enjoy the flexibility of remote work while supporting automotive warranty processes in both French and English! 🚗💼

About the Role

Location: Remote — Wisconsin residents only

Are you fluent in both French and English, have an analytical mindset, and understand how auto dealerships operate? If so, this rewarding opportunity at Morley might be perfect for you! 🌟

What to Expect

• Collaborate closely with automotive dealers on pre-approval programs.
• Manage your workload primarily through email and queue management, pre-authorizing warranty components and reviewing claims.
• Occasionally handle calls from dealers seeking clarification or assistance with their submissions via our app.
• Contact dealers directly when additional information is needed to process requests.

What You'll Do

• Serve as a knowledgeable consultant to dealership service managers on warranty administration and operations.
• Deliver outstanding customer service in both French and English.
• Identify areas where warranty waste can be reduced.
• Ensure consistent application of warranty policies, bulletins, and procedures.
• Support the client’s brand quality managers and engineering teams.
• Meet quality and productivity goals through your service delivery.
• Provide timely and accurate solutions via phone, chat, email, and other communication channels while maintaining a positive attitude.

Questions Before You Apply?

Chat live with a Morley Talent Acquisition Specialist:

• Website: careers.morleycompanies.com
• Chat hours: M-F, 8 a.m. – 5 p.m. Eastern / 7 a.m. – 4 p.m. Central / 6 a.m. – 3 p.m. Mountain / 5 a.m. – 2 p.m. Pacific (some holidays excluded)
• After-hours questions will be responded to the next business day.

Skills for Success

Required Skills

• Knowledge of the automotive dealership environment 🚗
• Strong written and verbal communication, negotiation skills 💬
• Excellent interpersonal abilities
• Attention to detail and active listening
• Analytical, organized, and process-oriented mindset
• Positive, proactive attitude with a solid work ethic 🏆
• Proficient in computer usage
• Typing speed of at least 35 WPM (Take a free typing test)

Eligibility Requirements

• Fluent in both French and English (spoken and written) ✅
• Minimum one year of customer service experience (call centers, retail, hospitality, etc.)
• High school diploma or equivalent
• Availability to work during designated hours:
• Monday - Friday, 8 a.m. – 6 p.m. Eastern / 7 a.m. – 5 p.m. Central / 6 a.m. – 4 p.m. Mountain / 5 a.m. – 3 p.m. Pacific
• Note: Role includes some U.S. holidays; Canadian holidays may vary. Reliable schedule adherence required.

Nice to Have

• Experience in warranty administration or related fields

Remote Work Requirements

• Residence in Wisconsin
• Distraction-free, secluded workspace
• Internet Setup: Wired high-speed internet (cable or fiber), connected via Ethernet — wireless, 5G, and satellite connections are unsupported.

The Remote Experience

Curious about working remotely at Morley? Watch this video to see a typical day of a remote associate and explore how their home office setup helps maintain focus. 🎥🏡

Why Join Our Morley Family

At Morley, your compensation package extends beyond your paycheck — including health coverage, wellness programs, and financial benefits to support your work and personal life. 💙💰

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Wellness programs with rewards for annual checkups
• Programs to quit tobacco and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) plan with company match
• Flexible Spending Account (FSA)
• Life insurance
• Short- and long-term disability insurance (company-paid)

Additional Benefits

• 24/7 online access to doctors via Teladoc
• Round-the-clock nurse help desk
• Patient advocacy and benefits support
• Family, financial, and estate planning support (including wills)

About Morley

Our mission: To deliver extraordinary experiences. We lead with humility, include everyone, sweat the details, and make the impossible possible — for our associates and global partners. 🌍✨

We are an Equal Opportunity Employer committed to fostering a caring and respectful workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status. 🤝