American Express Global Business Travel Is Hiring A French Bilingual Executive Travel Counselor

Join Amex GBT as an Executive Travel Consultant ✈️

Amex GBT is a vibrant community where colleagues are inspired by travel as a positive force and are empowered to make a meaningful impact in the industry. We cultivate an inclusive, collaborative culture where your voice matters and success is celebrated.

About the Role

The Conseiller en voyages d'affaires exécutif at Amex GBT is dedicated to delivering an exceptional travel experience for our corporate clients. Working within a high-performing, specialized team, you will ensure personalized support and top-tier customer service. In this dynamic environment, you will manage client relationships and craft creative travel solutions using the latest tools and technology.

This position is part of a small, highly skilled team of remote travel professionals. If you are motivated, enjoy collaboration, and favor quality interactions over quantity, this role is ideal for you!

What You'll Do

• Manage all booking arrangements for domestic and international travel, including flights, trains, ground transportation, and hotels, whether simple or complex, using Sabre.
• Provide expert advice and tailored recommendations to VIP clients, respecting their travel policies and requirements.
• Work across multiple channels and take responsibility for key performance indicators such as customer satisfaction, productivity, and strategic partnerships.
• Communicate effectively via phone and email, responding to client requests and maintaining excellent relationships.
• Proactively offer additional services such as hotel bookings, car rentals, etc.
• Demonstrate enthusiasm and energy within the company while adhering to our ethics, values, and compliance standards.
• Follow all Amex GBT policies and procedures.

Candidate Profile

• Fluent in Canadian French and English.
• Deep knowledge of booking practices for flights, hotels, car rentals, and trains on both national and international levels.
• Experience in high-end executive customer service.
• Over 5 years of experience as a corporate travel advisor.
• Sabre proficiency is a plus.
• Excellent understanding of fares and ticketing rules for domestic and international travel.
• Outstanding communication skills — both written and oral.
• Passion for delivering exceptional customer service with keen attention to detail.
• Integrity and discretion in handling travelers' personal and confidential information.
• Proficiency with basic computer tools and the ability to juggle multiple applications simultaneously.

Work Schedule & Location

Candidates must be available to work from Monday to Friday, between 5:00 AM and 6:00 PM Pacific Time. Please note that schedules may vary based on client hours.