Crescendo.ai Is Hiring A French Bilingual Customer Support Specialist

Exciting Opportunity: Customer Support Specialist (French–English Bilingual) at Crescendo

Join Crescendo in redefining customer experience with an innovative, people-first approach, supporting families worldwide through engaging audio products for children.

Role Details

• Support Type: Email and Chat Support 📧💬
• Contract Duration: Temporary, 6 months contract ⏳
• Work Schedule: Flexible, shifting schedules based on business needs 🔄
• Work Location: Hybrid | Metro Manila, Philippines 📍
• Expected Start Date: June 18, 2026 📅

About Us

Crescendo represents the pinnacle of CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set new standards in customer experience and operations, delivering scalable results and round-the-clock support.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we cultivate careers, foster ideas, and empower individuals to make a difference. Join us in building the future of customer experience!

The Role

We are seeking a motivated French–English Bilingual Customer Support Specialist to support a global children’s entertainment company providing immersive, screen-free audio experiences through storytelling, music, educational content, and interactive play designed for children aged 1 to 9+.

In this role, you will deliver high-quality customer support, assist families with product usage, orders, account inquiries, and basic technical troubleshooting. Your engagement across email and chat channels in both German and English will ensure a smooth, positive experience from onboarding to everyday use.

This position requires excellent communication skills, customer empathy, and the ability to thrive in a fast-paced, family-centered environment where delivering exceptional service and enhancing children's learning and play are priorities.

What You’ll Do

• Provide outstanding customer experience across email and live chat in both English and French 🗣️✉️💬
• Handle inquiries related to product information, order support, account questions, and technical issues 🔧📝
• Achieve KPIs set by the Customer Happiness Manager (response time, resolution, CSAT, etc.) 📈
• Meet and exceed individual and team performance goals 🎯
• Understand policies, processes, and product guidelines thoroughly 📚
• Collaborate cross-functionally to resolve complex customer issues efficiently 🤝
• Gather and share customer insights to enhance products and services 💡
• Identify recurring issues and escalate trends for timely resolution 🚩
• Work proactively with internal teams to improve workflows and customer satisfaction 🔄
• Navigate multiple tools and platforms confidently (CRM, ticketing, knowledge bases) 🖥️
• Support additional tasks as assigned by the Customer Happiness Manager 🚀

What We Expect From You

• At least 1 year of experience in customer service or support roles 🎓
• Experience in consumer goods, toys, electronics, or subscription services is a plus 🧸📱
• Fluent in both French and English, written and verbal 📝🗣️
• Experience with Zendesk or similar support tools is advantageous 🛠️
• Strong organizational skills and ability to work across global time zones 🌍
• Friendly, calm, and customer-focused demeanor 😊
• Excellent problem-solving and critical thinking abilities 🧠
• Proactive, team-oriented, and solution-driven mindset 💡🤝
• Active listening skills with keen attention to detail 👂🔍
• Quick learner capable of adapting to new systems and processes ⚡

What You’ll Get In Return

• Flexible hybrid work arrangements 🏡💼
• Competitive base salary 💰
• Generous paid time off 🏖️
• Comprehensive benefits package including medical, dental, and vision 🩺👓
• Access to free posture-based fitness workouts from home 🧘‍♀️💪
• Training and professional development opportunities 📚
• Being part of a values-driven, people-first organization 💖
• Collaboration with innovative global partners and diverse teams 🌐

Our Culture & Values

At Crescendo, our core values guide everything we do:

• Care for Others: Empathy is key to our mission. When people thrive, so does the mission. 💙
• Embrace Growth: Curiosity drives progress. Take bold risks, learn, and advance. 🚀
• Manifest Trust: Trust is our currency. Earn, protect, and fuel what’s next. 🔑
• Take Ownership: Make impactful decisions with integrity. ⚖️
• Be Humble: Openness to new ideas and continuous learning. 🤲

Equal Opportunity Commitment

Crescendo is proud to be an equal-opportunity workplace. We celebrate diversity, inclusion, equity, and belonging. We provide equal employment opportunities regardless of race, religion, gender, age, disability, or other protected characteristics.

We are committed to reasonable accommodations for individuals with disabilities. For assistance, contact careers@crescendo.ai.

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