TEKsystems Is Hiring A French Bilingual Customer Service Representative

Join our team as a Remote Bilingual French Customer Service Agent, providing vital support to customers with auto lease and loan insurance inquiries from anywhere in the world. 🌍

Position Overview

Location: Remote

Pay Rate: $16/hr

Schedule: French Shift: 10:30 AM – 7:00 PM (2 openings)

About the Role

We are seeking a dedicated Bilingual French Customer Service Agent to assist customers by resolving insurance discrepancies related to auto leases and loans. Your primary responsibility will be making outbound informational calls to address issues such as canceled policies, missing payments, or incomplete documentation. 🚗💬

This position is strictly non-sales and non-collections—calls focus solely on problem resolution and customer support.

Key Responsibilities

• Handle approximately 14 outbound calls per hour, fully phone-based
• Contact customers to resolve insurance-related issues efficiently
• Verify insurance details directly with insurance agents (coverages, deductibles, etc.)
• Accurately upload and document information within internal systems
• Leave client-approved scripted voicemails when agents are unavailable
• Ensure all insurance requirements are met promptly and professionally

Training Program

• Duration: First 3 weeks
• Schedule: 8:30 AM – 5:00 PM
• Includes classroom instruction, job shadowing, and monitored calls
• A performance assessment is conducted at the end of week three
• An 80% passing score is required to transition into the regular shift
• One additional week is available for reassessment if needed; failure to pass may lead to termination

Required Qualifications

• High School Diploma or equivalent
• Bilingual proficiency in French and English (spoken and written)
• Typing speed of at least 30 WPM
• At least 1 year of customer service experience (retail, call center, office, data entry, restaurant roles, etc.)
• Comfortable speaking on the phone throughout the workday
• Ability to meet performance expectations (call volume, accuracy, quality)
• Positive attitude with a strong customer-focus mindset

Preferred Skills

• Customer service or call center experience
• Strong communication and documentation abilities
• Ability to follow scripts and detailed processes
• Excellent time management and attention to detail

Position Details & Benefits

This is a Contract-to-Hire role based out of Houston, TX. 🏢

Pay Range & Benefits

The hourly pay rate is $16.00.

Benefits (eligibility may vary based on job classification and length of employment):

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), vacation, and sick leave

Workplace Type

Fully remote—work from anywhere! 🏡

Application Deadline

This opportunity is expected to close on May 5, 2026.

About TEKsystems

We are partners in transformation, helping clients activate ideas and solutions to seize new opportunities. With a team of 80,000+ professionals across North America, Europe, and Asia, we work with over 6,000 clients, including 80% of the Fortune 500. 🚀

TEKsystems is part of Allegis Group and is committed to equal opportunity employment. We consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.

Our Mission

Delivering business technology solutions that unlock value, accelerate transformation, and foster global community impact. We build tomorrow’s success, today.

Learn more at TEKsystems.com.