TEKsystems Is Hiring A French Bilingual Customer Service Representative

Remote Bilingual French Customer Service Agent 💼

Join our team as a remote bilingual French customer service agent, supporting clients with auto lease and loan insurance inquiries from anywhere!

Location & Compensation 🗺️💵

• Location: Remote
• Pay Rate: $16/hr

Schedule 📅⏰

• French shift: 10:30 AM – 7:00 PM
• Openings: 2

About the Role 🤝

We are seeking a Remote Bilingual French Customer Service Agent to assist customers with auto lease and loan insurance questions. In this role, you'll make outbound informational calls to clients with insurance coverage discrepancies, such as canceled policies, missing payments, or incomplete documentation.

Note: This position is purely informational—no sales or collections involved. All calls focus on resolving issues efficiently.

Key Responsibilities 📝

• Handle approximately 14 outbound calls per hour; 100% phone-based
• Contact customers to resolve insurance-related issues
• Verify insurance details directly with insurance agents (coverage limits, deductibles, etc.)
• Upload and document information accurately within internal systems
• Leave client-approved scripted voicemails when agents are unavailable
• Ensure all insurance requirements are met in a timely, professional manner

Training Program 🎓

• Duration: First 3 weeks
• Schedule: 8:30 AM – 5:00 PM
• Includes classroom instruction, job shadowing, and monitored calls
• Performance assessment at the end of week three; 80% passing score required
• One additional week allowed for reassessment; failure results in termination

Required Qualifications ✔️

• High School Diploma or equivalent
• Fluent in both French and English (spoken and written)
• Ability to type 30 WPM
• Over 1 year of customer service experience (retail, call center, office, data entry, restaurant roles)
• Comfortable with being on the phone all day
• Ability to meet performance expectations (call volume, quality, accuracy)
• Positive attitude with a customer-focused mindset

Preferred Skills ⭐

• Customer service or call center experience
• Strong communication and documentation skills
• Ability to follow scripts and detailed processes
• Effective time management and attention to detail

Job Details & Benefits 🚀

Type & Location: Contract to Hire, fully remote from New York City, NY

Pay Range: $16.00 per hour

Eligibility for benefits depends on employment status and tenure, including:

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) retirement plans (Pre-tax & Roth options)
• Life Insurance (Voluntary Life & AD&D)
• Disability Coverage (Short & Long-term)
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace & Application 📬

Work Environment: Fully remote

Application Deadline: May 5, 2026

About TEKsystems 🤝

We're partners in transformation, helping clients activate ideas to capitalize on new opportunities. With a team of 80,000+ professionals serving over 6,000+ clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we drive change through innovative technology and talent solutions. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.