TEKsystems Is Hiring A French Bilingual Customer Service Representative

Join a dynamic team as a Remote Bilingual French Customer Service Agent, providing essential support to auto insurance customers in a fully remote environment. 🎯

About the Role

We are seeking a Bilingual French Customer Service Agent to assist customers with their auto lease and loan insurance inquiries. Your main responsibilities will include making outbound calls to resolve coverage discrepancies, such as canceled policies, missing payments, or incomplete documentation. This position is purely informational — no sales or collections involved.

Key Responsibilities

• Handle approximately 14 outbound calls per hour; this is a 100% phone-based role
• Contact customers to resolve insurance issues
• Verify insurance details directly with insurance agents (coverages, deductibles, etc.)
• Upload and document information accurately within internal systems
• Leave client-approved scripted voicemails when agents are unavailable
• Ensure all insurance requirements are met promptly and professionally

Training Details

• Duration: 3 weeks
• Schedule: 8:30 AM - 5:00 PM
• Includes classroom instruction, job shadowing, and monitored calls
• A performance assessment will be conducted at the end of week three
• 80% passing score is required to proceed to the assigned shift
• One additional week is provided for reassessment; failure results in termination

Required Qualifications

• High School Diploma or equivalent
• Bilingual in French and English (spoken and written)
• Ability to type 30 WPM
• At least 1+ year of customer service experience (retail, call center, office, data entry, restaurant roles)
• Comfortable being on the phone during the entire workday
• Ability to meet performance metrics (call volume, quality, accuracy)
• Positive attitude with a strong customer-focused mindset

Preferred Skills

• Customer service or call center experience
• Strong communication and documentation skills
• Ability to follow scripts and detailed processes
• Excellent time management and attention to detail

Job Type & Location

This is a Contract to Hire position based out of Miami, FL. 📍

Pay and Benefits 💰

The pay range for this role is $16.00/hr. Eligibility for certain benefits will depend on job classification and length of employment, and may include:

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Details

This is a fully remote position. 🌐

Application Deadline

The application process is open until May 5, 2026.

About TEKsystems

At TEKsystems, we are partners in transformation. We support clients in activating innovative ideas and solutions to harness new opportunities. With a team of 80,000+ professionals, we collaborate with over 6,000 clients—including 80% of the Fortune 500—across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Solutions, we drive change and deliver impactful results. TEKsystems is an Allegis Group company.

We are an equal opportunity employer, welcoming applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.