Confluent Is Hiring An Experienced Customer Service Team Manager

Join arenaflex as a Customer Service Team Manager in Jordan! 🚀

We're committed to delivering exceptional service and are seeking a talented leader to drive customer satisfaction and team engagement.

About arenaflex 🌟

arenaflex is a leading provider of innovative solutions dedicated to excellence in customer service. We foster a positive, inclusive environment where our mission is to be the premier destination for online shopping, ensuring customers find, discover, and buy anything effortlessly.

Job Summary

We are looking for an experienced Customer Service Team Manager fluent in Arabic and English to lead our customer service team in Jordan (AMM15). You will oversee a team of 20-25 Customer Service Associates (CSAs), foster team engagement, support their satisfaction, and ensure the delivery of exceptional customer service.

Key Responsibilities 📝

• Manage daily operations with a team of 20-25 CSAs
• Conduct weekly 1-on-1 meetings with team members
• Prioritize and deliver work aligned with business needs
• Ensure high-quality service under tight deadlines
• Monitor weekly/monthly performance metrics and hold process reviews across time zones
• Lead process improvement initiatives, propose solutions, and implement changes in operational areas
• Communicate policies clearly to associates and act as the main information source
• Follow-up to ensure compliance, take corrective actions, and document issues and resolutions

Essential Qualifications ✅

• 5-7 years of overall experience with 3-4 years in supervisory roles managing teams of 25-30 associates
• Advanced Microsoft Excel skills
• Excellent time management, organization, and presentation skills
• Positive attitude towards change with high motivation levels
• Strong reporting and analytical capabilities
• Ability to meet challenging goals efficiently
• Excellent interpersonal and communication skills

Preferred Qualifications ⭐

• Graduate degree
• Knowledge of Project Management, Six Sigma, and Lean processes
• Proficiency with various computer programs
• Willingness to work 24/7/365, including weekends and outside standard hours
• Over 3 years of experience in customer service roles

Work Environment & Company Culture 🌍

At arenaflex, you'll be part of a vibrant, fast-paced team dedicated to excellent customer service. Our culture emphasizes inclusivity, respect, and open communication, fostering growth and professional development for all employees.

Career Growth & Learning Opportunities 🎓

We are committed to your growth through training, mentorship, and advancement programs designed to help you reach your full potential as a leader in customer service.

Compensation, Perks & Benefits 💼

Enjoy a competitive salary commensurate with experience, along with health insurance, retirement plans, paid time off, and other benefits geared toward supporting your well-being and financial stability.