Scicom MSC Berhad Is Hiring An Executive Technical Support

Join our team as a Technical Support Specialist and be at the forefront of delivering exceptional customer service and technical solutions. 🚀

Responsibilities of the Role

• Assist Customers & Engineers: Diagnose problems and provide resolutions for technical or service-related issues.
• Troubleshooting: Identify defective hardware or software products.
• Customer Education: Advise and guide customers using experience and documentation to resolve technical issues.
• Problem Reporting: Share insights on recurring customer problems with the technical team.
• Issue Monitoring: Collaborate with the TAM team to track and monitor issues to ensure accurate resolution.
• Case Management: Manage your “Open Case” workload and drive issues to closure.
• Support Services: Respond to support queries via phone, email, messaging, helpdesk applications, and face-to-face interactions.
• Service Delivery & Maintenance: Support the delivery, maintenance, and management of services as per SLAs at both corporate and client levels.
• Deployment Tasks: Deploy and maintain operating system images, hardware, drivers, upgrades, and patches.
• Application Management: Package, deploy, and patch applications as needed.
• Infrastructure Support: Assist with maintenance and support of deployment infrastructure.
• Compliance & Audits: Support ongoing company audits and certification requirements.
• Policy Adherence: Monitor team compliance with policies and procedures.
• Network Maintenance: Perform network monitoring and maintenance tasks.

Requirements for the Role

• Educational Background: Degree in IT, Computer Science, or Engineering.
• Technical Skills: Working knowledge of Windows Operating Systems and Microsoft products.
• Troubleshooting Ability: Proven experience in troubleshooting client solutions.
• Communication Skills: Effective in both written and verbal communication in English and Thai.
• Customer Service: Excellent customer service skills.
• Adaptability & Learning: Ability to quickly learn new, complex technologies.
• Prioritization: Capable of managing tasks in a fast-paced environment.
• People Skills: Strong problem-solving, communication, and interpersonal skills.
• Self-Motivated: Independent, proactive, with a strong sense of ownership.
• Troubleshooting Techniques: Familiar with structured troubleshooting methodologies.
• Knowledge of MS Products & ITIL: Good understanding of MS products and IT service management principles.

Salary Package & Benefits 💰

• Salary: Attractive package between RM 3,500 and RM 4,500.
• Housing Allowance: RM 500.
• Performance Bonus: Quarterly bonuses for confirmed staff.
• Leave Entitlements: 15 days annual leave and 14 days medical leave.
• Insurance: Medical and hospitalization coverage.