Serco USA Is Hiring A Driver Examiner 4 Bilingual

Join Our Team as a Driver Examiner at Serco Canada Inc. 🚗✨

If you're passionate about customer service and eager to work in a dynamic environment supporting Ontario's driver licensing process, this rewarding opportunity awaits you with a starting hourly rate of $27.43! Become part of a professional team dedicated to ensuring safety and quality in driver examinations across DriveTest Centres throughout Ontario.

Position Overview & Responsibilities 📝

Role Summary:

• Assess driving skills for G2, G, M2, M, and controlled class (ABZ) applicants
• Provide licensing information and resolve licensing issues
• Conduct examinations including road tests, controlled class tests, and assessments for individuals with special needs or disabilities
• Ensure a fair testing environment that allows candidates to perform at their best

Key Responsibilities:

• Deliver exceptional customer service during all driver examination interactions
• Respond to inquiries related to driver licensing, including test procedures and license classifications
• Verify candidate identity verbally by confirming full name and date of birth
• Examine applicants through road tests, observing compliance with traffic laws and safe driving practices
• Provide detailed examination results, including areas for improvement
• Complete evaluation forms and enter results into the system
• Attend testing points as required to deliver services
• Assess riding habits, skills, and ability for M2, M, and controlled class tests
• Conduct testing for individuals with special needs or disabilities
• Follow all regulations, policies, and safety procedures
• Maintain confidentiality in all aspects of the position
• Perform other relevant duties as assigned

Health & Safety Commitment 🛡️

• Maintain a safe, healthy workspace at DriveTest Centres and travel points
• Use all required safety equipment and protective devices
• Stay informed on legislative, regulatory, and policy updates
• Report unsafe conditions proactively
• Comply with the Occupational Health and Safety Act (OHSA)

Additional Duties & Training 🎓

• Follow Serco Canada Inc. policies and procedures
• Participate in security measures and required training, including IDEC testing and ongoing certification
• Support special projects as needed

Qualifications & Certifications ✅

• High school diploma or GED
• Fluent in both French and English
• Valid Ontario Class G driver’s license
• Minimum of four years driving experience, verified via license issue date
• Valid Class M and/or controlled class license (if applicable)
• Maximum of four demerit points and three violations during employment

Knowledge, Skills & Experience 📚

• Understanding of the DriveTest program, legislation, and regulations (preferred)
• Intermediate computer skills
• At least 2 years of demonstrated excellent customer service experience

Key Competencies:

• Strong customer service and communication skills
• Ability to multitask and manage sensitive information
• Deep knowledge of Highway Traffic Act and related policies
• Sound judgment and decision-making capabilities
• Effective self-management and scheduling skills
• Understanding of driving behavior, hazard perception, and assessment standards
• Excellent observational and evaluation skills to ensure consistency and safety
• Clear communication and feedback delivery
• Adaptability to organizational changes and innovation
• Thoroughness and reliability in completing work tasks
• Decisiveness and ability to work under pressure
• Personal integrity, responsibility, and trustworthiness

Physical & Working Conditions ⚠️

• Moderate physical and mental activity, including driving and assessments
• Exposure to weather and vehicle conditions
• Extended working hours, including evenings, weekends, depending on demand
• Participation in training and shadowing programs
• Potential risks include minor injury or exposure to elements

Join Us and Make a Difference! 🚀

If you're ready to support our customer service professionals and make an impact in your community, submit your application today. The process is quick, and your career could be transformed forever!

About Serco Canada Inc. 🌎

Serco Canada Inc. operates across over 100 sites, delivering services in Defense, Citizen Services, and Transportation. We help enhance service efficiency and customer satisfaction for federal, provincial, and commercial clients. Join us and discover your place in a workplace where every contribution counts.

Pay & Benefits 💰

Our comprehensive Total Rewards package includes competitive pay, performance incentives, and benefits promoting well-being and work-life balance. The salary range can be found at the top of this posting and reflects a general estimate, with actual compensation determined based on experience, skills, and market conditions. Learn more about our benefits at Serco Careers.

Legal & Application Process 📋

Serco complies with all relevant laws and invites applications exclusively through our official career platform. If you have concerns about posting compliance, please contact us at careers@serco-na.com. This is a Canada-based role, and employment is contingent upon successful completion of background checks and training requirements.