Serco USA Is Hiring A Driver Examiner 2 Bilingual

Join Our Team as a Driver Examiner at Serco Canada Inc. 🚗✨

Embark on a rewarding career supporting driver licensing and safety across Ontario with a competitive starting hourly rate of $27.43! This role offers the opportunity to work in a dynamic environment, serving the public at DriveTest Centres nationwide.

Position Overview & Qualifications

As a Driver Examiner, you will be a key part of a professional team supporting the Ministry of Transportation’s DriveTest Centre operations. You will assess driving abilities, conduct tests, and ensure candidates meet safety standards with professionalism and courtesy. Our team values expertise, customer service, and dedication to safety.

About Serco & Our Purpose

Serco supports the Ministry of Transportation through our Driver Examiner Services (DES) contract, facilitating road tests, providing driver information, and assisting applicants through various stages of the licensing process. Our drivers engage with customers in a friendly, knowledgeable, and professional manner, ensuring excellence in service.

Key Responsibilities 📝

• Customer Service: Deliver exceptional service to all driver examination candidates.
• Enquiries & Verification: Respond to licensing queries, verify applicant details verbally, and provide test/re-test information.
• Conduct Tests: Perform road tests to evaluate vehicle handling, compliance with traffic laws, and driving skills, including assessments for special needs or disabilities.
• Record & Report: Complete evaluation forms, provide detailed feedback, and enter results into systems accurately.
• Assess & Observe: For M2, M, and controlled class tests, observe riding habits, skills, and operational ability.
• Compliance & Safety: Adhere to all regulations, policies, and safety protocols, including health and safety standards.
• Additional Duties: Support licensing events, participate in training, and undertake special projects as assigned.

Health & Safety Commitment 🦺

Maintain a safe, clean, and compliant working environment by following all safety regulations, reporting hazards, and educating oneself on updated legislation. Your safety and that of your colleagues are paramount.

Qualifications & Certifications 🎓

• High school diploma or equivalent (GED minimum)
• Fluent in both French and English
• Valid Ontario Class GM driver’s license
• Minimum of four years driving experience (verified via license)
• Valid Class M and/or controlled class license, if applicable
• No more than four demerit points and three violations during employment

Knowledge & Experience

• Understanding of DriveTest programs, legislation, and regulations is preferred
• Intermediate computer skills
• At least 2 years of demonstrated excellent customer service experience

Skills & Competencies 🌟

• Exceptional customer service and communication skills
• Effective multi-tasking and organization
• Ability to handle sensitive information discreetly
• Sound knowledge of Highway Traffic Act and related policies
• Strong judgment, decision-making, and problem-solving abilities
• Ability to self-manage within scheduled hours
• Knowledge of driving behavior, hazard perception, and assessment standards
• Proficiency in observing and evaluating candidate performance accurately
• Excellent ability to communicate testing processes and results clearly
• Support for organizational change and continuous improvement
• High level of thoroughness and reliability
• Decisiveness under pressure and stress management skills
• Personal credibility and trustworthy demeanor

Physical & Working Conditions 💼🚧

• Moderate mental activity (more than 4 hrs/day) to high intensity (2–4 hrs/day)
• Moderate physical effort (2–4 hrs/day)
• Exposure to weather, vehicle operation, and minor hazards
• Variable hours based on customer demand, including evenings and weekends
• Participation in training sessions, including classroom and on-the-job shadowing

Additional Requirements & Remarks

• Successful completion of Criminal Record Check (CPIC) and Fingerprint Check
• Willingness to participate in training, projects, and security protocols
• Employment is contingent upon passing all training stages

Why Join Serco? 🌍

We are committed to making an impact daily across various sectors, supporting government and commercial clients with services that matter. At Serco, your work contributes to safer roads and community well-being, offering opportunities for professional growth and personal fulfillment.

Compensation & Benefits 💰

Our comprehensive Total Rewards package includes competitive pay, performance incentives, and wellness benefits, designed to support your personal and professional life. Salary ranges are aligned with experience and market conditions; specific details available upon application.

Apply Today! 🚀

If you're passionate about customer service and safety, ready to make a difference, and eager to join a determined team—submit your application now! It takes just a few minutes and could transform your career direction.

Contact & Additional Information

To learn more about Serco benefits or for application inquiries, visit: Serco Careers or email us at: careers@serco-na.com.