PLS Is Hiring A Director Of Operations Bilingual Spanish

Join Our Team as a Director of Operations at PLS® in Indianapolis!

At PLS®, we're dedicated to putting our people first—delivering exceptional financial services with a customer-centric approach. If you're a seasoned leader looking to make an impact, explore this exciting opportunity in Indianapolis.

Location

This position is located at 5516 W. 38th St., Indianapolis, IN 46254

About PLS® Overview 🚀

Why PLS? Because You Deserve Better!® PLS — which stands for People, Location, Service — is a leading retail provider of financial services. Our customers are at the heart of what we do, and our team members are the driving force behind our success. Headquartered in Chicago, the PLS Group operates over 200 financial service centers across 12 states. Our check cashing stores offer convenient, transparent, and often more affordable financial products to help consumers manage everyday needs. Since our founding in 1997 by Bob and Dan Wolfberg, we have committed to service excellence and community support.

Position Overview 🎯

The Director of Operations will lead regional efforts by collaborating with District Managers to ensure exceptional customer service, meet operational goals, and adhere to company policies. Key responsibilities include motivating and training team members, developing qualified personnel, and driving regional growth and profitability.

Key Responsibilities 📝

• Ensure all stores provide outstanding customer service and foster strong customer relationships.
• Resolve and document customer complaints efficiently.
• Ensure all team members comply with company policies, procedures, and regulatory requirements such as Customer Information Program and Customer Due Diligence.
• Verify state-level processes and ensure store compliance within respective states.
• Guide District Managers in addressing AML, CTF, or sanctions issues identified by audits or regulators.
• Coach District Managers to set weekly and monthly performance goals.
• Develop and implement strategies to improve regional performance, market share, and revenue.
• Collaborate on annual budgeting with District Managers.
• Analyze financial statements, identify variances, and implement corrective actions.
• Partner with HR to ensure proper staffing, training, and development initiatives.
• Forecast monthly revenues, account gains, and manage bad debt.
• Make decisions on large check-cashing transactions.
• Regularly visit stores to ensure operational consistency and compliance.
• Oversee staffing, training, and ongoing development of team members.
• Create career growth plans and monitor employee development.
• Address employee concerns and escalate issues when necessary.
• Ensure timely response to audits and internal requests.
• Represent PLS® professionally and enthusiastically in all interactions.
• Recommend new store locations and oversee new store openings.
• Support resolution of accounting, legal, and customer service issues in collaboration with corporate departments.
• Approve payroll and oversee store environment standards.
• Implement local marketing initiatives and store promotions.
• Perform additional duties assigned by management.

Qualifications & Requirements 🎓

• Minimum of 8 years of multi-unit or regional management experience, preferably in retail, financial, restaurant, or hospitality sectors.
• Excellent verbal and written communication skills.
• Outgoing, energetic, with a professional appearance and demeanor.
• Strong customer service and personnel management skills.
• Experience in collections and working with computers.
• Honest, with high integrity and reliable transportation.

Physical Requirements 💪

• Ability to stand for extended periods.
• Regular travel to store locations is required.
• Ability to lift up to 15 lbs with minimal assistance.

Benefits & Compensation 🎁

Eligible team members enjoy comprehensive benefits including medical, dental, vision, 401(k), paid vacation, career advancement opportunities, and ongoing training. This role is bonus eligible.

Core Values & Culture 🌟

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Opportunity Employment 🚻

PLS is committed to diversity and equal opportunity. We consider all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are a drug-free workplace and provide accommodations for applicants with disabilities. If accommodations are needed during the application process, please contact our Human Resources team at talentacquisition@pls247.com.

For positions in Los Angeles, we adhere to the Fair Chance Initiative for Hiring Ordinance, considering qualified applicants with criminal histories.