San Diego Padres Is Hiring A Director, Hospitality

Join Our Team as Director of Hospitality 🎉

Discover an exciting leadership opportunity working with the San Diego Padres, overseeing all facets of the guest experience at Petco Park. Ideal for passionate hospitality professionals ready to drive excellence and innovation in a dynamic sports environment.

Department:

Hospitality

Reports To:

Vice President, Hospitality

Status:

Full-Time; Exempt

San Diego Padres Commitment ✨

The San Diego Padres are dedicated to fostering a diverse and inclusive workplace. We embrace perspectives from all backgrounds—including race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin. If you’re not 100% qualified but eager to learn and grow, we encourage you to apply. We value transferable skills and a passion for our mission.

Your Role as Director, Hospitality 🧑‍💼

You will lead the entire food & beverage (F&B) experience and premium services, ensuring world-class standards across concessions, suites, catering, clubs, retail, and special events. Your leadership will focus on operational excellence, revenue growth, and brand consistency while promoting a culture of outstanding service and innovation.

Responsibilities & Areas of Focus

🔑 Strategic Leadership

• Develop and implement hospitality strategies aligned with organizational goals and guest experience standards
• Partner with external vendors (e.g., Delaware North) for seamless operations
• Collaborate with department heads such as Ticket Sales & Service, Events, Corporate Partnerships, Community Affairs, Legal, and Ballpark Operations to meet revenue objectives

🎯 Operational Oversight

• Manage premium spaces, clubs, and suites ensuring high-quality service and efficiency
• Oversee food & beverage programs, including seasonal concepts and special activations
• Lead projects integrating branded concepts into Petco Park, coordinating with vendors and operations teams for successful execution

💰 Financial Management

• Maximize revenue through pricing strategies, menu innovation, and premium offerings
• Monitor budgets, labor costs, and vendor performance to ensure profitability
• Oversee business plans, capital expenditures, financial audits, and vendor RFP processes

🌟 Guest Experience

• Supervise the DNC Management Team to maintain positive client and guest relations and uphold SDP standards
• Partner with Padres Strategy & Analytics to establish measurement and survey systems tracking success metrics like revenue, transaction size, and customer satisfaction
• Work with SDP Guest Experience to implement and track service standards, guest surveys, and response programs
• Perform other duties as assigned

Required Knowledge & Skills 🌟

• Proficiency with MS Office (Word, Excel, Outlook) and office equipment
• Excellent written and verbal communication skills
• Strong organizational and time management skills, capable of handling multiple projects
• Discretion, integrity, professionalism, and reliability

Qualifications & Requirements ✅

• At least 18 years old at the start of employment
• Bachelor’s Degree in Hospitality Management, Business, or related field
• Minimum of 7 years leadership experience in hospitality or sports/entertainment venues
• Ability to collaborate across departments and integrate diverse responsibilities
• Knowledge of global hospitality trends and new technology platforms (e.g., POS systems)
• Bilingual in English and Spanish is a plus
• Flexible availability including evenings, weekends, holidays, and travel as needed
• Physical ability to access various areas of the ballpark and lift up to 25 pounds
• Successful completion of pre-employment screening, including background checks

Compensation & Benefits 💼

The salary for this position ranges from $105,000 to $118,000, commensurate with experience and qualifications. Additional compensation includes a discretionary bonus based on goal achievement.

Our comprehensive benefits package includes:

• Medical, Dental, Vision insurance
• 401(k) plan with employer match and Safe Harbor contributions
• Basic Life Insurance with options for supplementary coverage
• Pet Insurance
• Generous Paid Time Off (PTO) and holidays
• Paid employee parking
• Onsite amenities like barista service
• Game tickets to Padres home games
• Exclusive onsite experiences and discounts
• Work-from-home Fridays during the off-season and team travel
• Smart casual dress code and more!

All benefits are subject to eligibility and plan terms, which can change.

Equal Opportunity Employer 🤝

The San Diego Padres are committed to providing an inclusive environment and are an Equal Opportunity Employer.