Lucet Is Hiring A Director Customer Success

Join Lucet, a leader in behavioral health dedicated to transforming lives through compassionate, innovative care and a collaborative team environment. Explore a rewarding role that offers growth, impact, and competitive benefits.

Who We Are 🔪

At Lucet, we are industry leaders in behavioral health, committed to helping individuals lead healthy and balanced lives. Our mission is to advocate for and enhance the overall well-being of those we serve by addressing both mental and physical health.

When you become part of Lucet, you join a passionate team serving over 15 million people across the U.S.. From entry-level to senior leadership, our team is driven by a shared mission: putting members first and making a real difference every day.

Why Join Our Team at Lucet? 👏

We are a dedicated group of professionals working to improve behavioral health outcomes in a dynamic, fast-paced environment. No two days are alike, and if you find fulfillment in meaningful work and achieving excellent results, we want to hear from you!

Benefits 🌿

• Competitive Salary: $120,000 - $150,000 annually, plus performance-based bonuses. Salary varies based on skills, experience, and qualifications.
• Full Health Benefits: Medical, Dental, and Vision insurance.
• Retirement Plan: 401(k) with competitive employer match.
• Insurance & Perks: Company-paid life and disability insurance, wellbeing incentives, parental leave.
• Professional Growth: Opportunities for development, tuition reimbursement, and career advancement.
• Work-Life Balance: Paid time off, including volunteering days.
• Personal & Professional Development: Supportive environment that values your unique background and experience.

What You Will Do 💼

The Customer Success Director will:

• Build Executive Relationships: Maintain trusted partnerships with senior clients.
• Manage Account Performance: Track and oversee account metrics, guarantee fulfillment, resolve issues, and ensure satisfaction and retention.
• P&L Oversight: Understand and influence financial outcomes to support organizational goals.
• Collaborate Strategically: Facilitate executive meetings to align on priorities and drive strategy.
• Drive Growth: Develop and execute strategic plans that identify key priorities, growth opportunities, and responsibilities.

Who You Are 👤🏻

Required Qualifications:

• Bi-lingual: Fluent in English and Spanish.
• Education: Bachelor’s degree in business administration or a relevant field.
• Experience: 5+ years in client success activities including account management, negotiations, or sales.
• Relationship Building: Proven track record with mid- and senior-level health plan executives.
• Leadership: At least 3 years managing a team, if applicable.
• Facilitation & Planning: Experience in hosting committee meetings and developing strategic business cases.
• Contract Knowledge: Ability to interpret contractual agreements.
• Technical Skills: Proficient in Microsoft Office Suite and strong project management skills.
• Travel: Approx. 40-50%, mainly to Florida and Puerto Rico (Jacksonville and San Juan).

Core Values & Competencies:

• Serving with compassion and leading with empathy 🤝
• Creating value by taking initiative 🚀
• Adapting swiftly to change 🌀
• Fostering growth and belonging ❤️
• Executing strategic plans effectively 📈
• Problem-solving and critical thinking skills 🧠
• Exceptional communication and presentation abilities 🎤
• Managing multiple tasks in a fast-changing environment ⏱️

Working Conditions 💻

This role is primarily remote, with company-provided equipment. You will need:

• A quiet workspace with minimal background noise.
• High-speed internet (minimum 20 Mbps download, 5 Mbps upload, latency under 100ms).
• Long periods of sitting and typing are expected.

We embrace diverse experiences — if your background differs slightly but you believe you can add value, we want to hear from you!

Applications will be reviewed no less than 5 business days after posting, and the position may remain open longer depending on interest.