Lucet Is Hiring A Director, Customer Success

Join Lucet, a leader in behavioral health dedicated to transforming lives through balanced mind and body treatment, and make a meaningful difference in the health and well-being of millions across the U.S. 🚀

Who We Are

At Lucet, we are industry pioneers committed to helping individuals lead healthy, balanced lives. Our mission is to advocate for and enhance the overall well-being of those we serve by fostering holistic treatment of the mind and body.

When you become part of our team, you join a passionate community serving over 15 million people nationwide. From entry-level staff to senior leaders, our team is driven by a shared purpose: putting our members first and making a tangible impact on their lives. From day one, you'll witness the difference you can make! 🌟

Why Join Our Team at Lucet?

• Collaborative, dedicated professionals working in a dynamic, fast-paced environment
• No two days are the same — embrace meaningful work and achieve excellent results
• Be part of a team that values growth, innovation, and impact 🌱

Benefits

We seek exceptional skills and experience for our remote team, offering top-tier compensation and benefits, including:

• Salary: $100,000 – $125,000 annually, plus discretionary performance-based bonuses. Compensation depends on skills, education, experience, and market factors 💰
• Health Benefits: Medical, Dental, and Vision coverage
• Retirement Plan: 401(k) with competitive employer match
• Insurance & Wellness: Company-paid life and disability insurance, wellbeing incentives, and parental leave
• Development & Education: Professional growth opportunities and tuition reimbursement
• Time Off: Paid time off, including volunteer days
• Opportunities for both personal and professional growth, where your unique background is valued 🌟

What You Will Do – Essential Functions

The Customer Success Director will oversee Lucet’s customer accounts, focusing on lifecycle management, driving profitable growth, and demonstrating ROI and value to clients. Responsibilities include contract performance, account retention, renewal strategies, and upsell opportunities.

• Building Executive Relationships: Establish and maintain trusted relationships with executive clients 🤝
• Account Performance Oversight: Monitor and manage account performance, issue resolution, and client satisfaction
• P&L Management: Maintain awareness of financial metrics to impact growth positively
• Strategic Collaboration: Lead joint meetings with executive audiences to align priorities
• Growth & Success Strategies: Develop strategic plans with key priorities, activities, and growth targets for each client

Who You Are

Required Qualifications

• Bachelor’s degree in business administration or relevant field
• 5+ years of experience in client success, account management, or related roles
• Proven track record of building strategic customer relationships, especially with health plan executives
• At least 3 years of team management experience (if applicable)
• Experience facilitating executive committee meetings and developing strategic initiatives
• Ability to interpret contracts and develop complex business cases
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
• Strong project management skills
• Willingness to travel approximately 25-30%, including client sites in Jacksonville, FL, and San Juan, Puerto Rico ✈️

Core Values & Competencies

• Serving everyone with compassion and empathy 💖
• Creating value through initiative and leadership
• Being agile and adaptable in a changing environment
• Fostering growth and belonging by honoring diversity
• Executing strategic plans effectively
• Strong problem-solving, critical thinking, and teambuilding skills
• Exceptional communication and presentation abilities
• Managing multiple tasks efficiently in a fast-paced setting

Working Conditions

• Remote work from home with company-provided equipment
• Quiet workspace with minimal background noise for calls
• High-speed internet (>20 Mbps download, >5 Mbps upload, latency <100ms) installed before start
• Sitting for extended periods and keyboard use required

We value diverse experiences and perspectives! If your background differs slightly from our requirements but you believe you can add value, we encourage you to apply. We review applications regularly and the role remains open until filled. We look forward to learning more about you! 😊