Samsara Is Hiring A Customer Support Supervisor

Join Samsara: Shaping the Future of Physical Operations 🚀

Samsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations across vital industries to leverage IoT data for smarter, safer, and more sustainable operations.

About Who We Are

Samsara is pioneering the Connected Operations™ Cloud platform that enables organizations in sectors such as agriculture, construction, field services, transportation, and manufacturing—representing over 40% of global GDP—to harness IoT data for actionable insights and operational improvements. We are committed to enhancing safety, efficiency, and sustainability in the physical operations that drive our economy.

As a part of Samsara, you'll help define the future of physical operations while working on innovative products like Video-Based Safety, Vehicle Telematics, Apps & Driver Workflows, and Equipment Monitoring. Being a publicly traded company, we offer autonomy and support, enabling you to make a meaningful, long-term impact.

About the Role

We’re seeking a Supervisor for our Level 1 Customer Support team who can manage daily operations, coach team members, resolve escalations, and ensure top-tier customer service. Your leadership will inspire a high-performing support team dedicated to delivering fast, consistent, and world-class support experiences.

What You’ll Do

• Monitor and Manage: Oversee contact channels (Phone, Email, Chat) and agent status for optimal coverage, making adjustments as needed.
• Schedule and Track: Maintain schedules, monitor time-off requests, and ensure accurate time reporting.
• Train & Coach: Continuously develop Level 1 agents through training, feedback, and QA reviews to uphold support standards.
• Escalation Handling: Act as the first point of contact for Tier 1 escalations and collaborate with leadership for resolution.
• Strategic Improvements: Proactively identify process enhancements to improve customer and team experiences.
• Customer Engagement: Participate in customer calls to stay connected and assist during peak times.
• Team Development: Hire, foster inclusivity, and lead a high-performing team while promoting Samsara’s cultural principles.
• Operational Flexibility: Be prepared to work some after-hours and weekend shifts if necessary.

Minimum Requirements

• Experience: 1-3 years of leadership in a high-volume contact center environment.
• Support Background: Over 1 year supporting customer billing, finance, or retention teams.
• Language: Bilingual in English and Spanish required.
• Education: Bachelor’s degree or equivalent practical experience.
• Skills: Strong behavioral coaching, performance management, problem-solving, and strategic communication skills.

Preferred Qualifications

• Certifications such as COPC, CCSP, or similar customer support credentials.
• Experience leading global support teams.

Compensation & Benefits

The annual base salary range for this role is $53,550—$72,000 USD. Salary offers may vary based on location, experience, and skills.

Our full-time employees enjoy competitive total compensation, flexible remote work options, health benefits, and more. Learn about our Benefits.

Our Inclusive Environment

At Samsara, we celebrate diversity and are dedicated to providing equal opportunities for all. Qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, veteran status, disability, age, or other protected characteristics.

Additional Support & Flexibility

• Accommodations: We provide accessible interview options. Contact accessibleinterviewing@samsara.com for assistance.
• Flexible Working: Embrace a hybrid or remote model that fits your needs, with specific location requirements outlined in the role as applicable.

Important Notice

Samsara does not charge fees at any stage of the hiring process. Beware of scams involving fake job offers. Authentic communication will come from emails ending in @samsara.com or @us-greenhouse-mail.io. For more information, please visit our blog post.