PASONA N A, INC. Is Hiring A Customer Support Specialist Japanese Bilingual

Customer Support Specialist – Job Description

Join our team as a Customer Support Specialist, a vital role dedicated to delivering exceptional customer service and ensuring smooth operational workflows. 🚀

Position Summary

We are seeking a detail-oriented and customer-focused individual to support daily operations and maintain high customer satisfaction. This role acts as a key liaison between customers, sales, and internal departments to facilitate seamless order processing and prompt communication. 🤝

Essential Duties and Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Process sales orders, purchase orders, and returns accurately within the system
• Coordinate with warehouse and shipping teams regarding order status and delivery schedules
• Communicate product availability, lead times, and pricing information
• Resolve customer concerns and escalate issues when necessary
• Maintain accurate customer records and documentation
• Assist the Sales team with order tracking and account support
• Prepare reports related to order status, backorders, and customer requests
• Support billing inquiries and coordinate with Accounting as needed

Qualifications

• Bachelor’s degree preferred; equivalent work experience will be considered
• Strong verbal and written communication skills in English and Japanese 🌏
• High attention to detail and strong organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with ERP or order management systems preferred
• Prior customer service or administrative experience is a plus

Working Conditions

• Full-time, onsite position 🏢
• Standard business hours (8AM – 5PM)
• Office environment with frequent coordination with warehouse operations