Essence Coaching Group Is Hiring A Customer Support Specialist

Join our diverse team as a Customer Support Specialist (French + English) and enjoy a rewarding role dedicated to delivering exceptional service in a multilingual environment.

About the job

Customer Support Representative - French + English

Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. 🚜🌍

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Language skills: French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience working with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month 💶
• Access structured onboarding and ongoing skill development 📚
• Potential for a Hybrid work model after 6 months, based on performance 🏡
• Relocation assistance is available ✈️