Dentira Tech Private Limited Is Hiring A Customer Support Specialist

🚀 Join Dentira - a rapidly expanding, profitable healthcare startup revolutionizing clinic operations worldwide!

We’re Hiring: Customer Support Specialist

Are you passionate about solving problems and communicating effectively in both French and English? If so, Dentira has an exciting opportunity for you to be part of our innovative team, supporting our global customers and enhancing their experience with our groundbreaking products.

About Dentira

Dentira is one of the fastest-growing healthcare startups, transforming clinic operations across multiple countries. Our flagship product has revolutionized dental procurement with the world’s first real-time price and product comparison engine for dental supplies across the US, Canada, Australia, and New Zealand. Building on this success, our new Lab Platform streamlines case creation and management by connecting clinics, intraoral scanners, and labs.

We are also leveraging advanced AI to solve complex challenges such as automatic invoice reconciliation and procedure cost prediction, with broad applicability across healthcare. As we expand into adjacent verticals, our goal is to achieve 10X growth in the next 3 years.

Role Overview

As a Customer Support Specialist, you will:

• Support and innovate for Dentira's customers using your customer-facing skills
• Onboard new customers, proactively identify their needs and potential issues
• Monitor customer usage and provide insights to enhance product adoption and value
• Utilize your French language skills to address and resolve queries from French-speaking customers
• Work US shift hours: 7PM to 4AM IST
• Commit to a 1-year engagement

Qualifications

• Bachelor’s degree with a good GPA
• Strong problem-solving and analytical abilities
• Exceptional written and verbal communication skills in English and French (non-negotiable)
• Excellent interpersonal skills for engaging with customers and internal stakeholders

Additional Details

Job Type: Full-time

Salary: $300,000.00 - $700,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: Remote