The Maids Is Hiring A Customer Support Specialist Bilingual

Looking for a bilingual customer support role where you can make a difference? Join our professional cleaning company as a Customer Support Specialist (Bilingual – English/Spanish)! We value strong communication, organization, and a passion for excellent service.

Company Overview

We are dedicated to providing top-quality residential and commercial cleaning services. Our emphasis is on reliability, fostering strong customer relationships, and ensuring exceptional service delivery.

Position Summary

We seek a highly organized and motivated Bilingual Customer Support Specialist (English/Spanish) to support our daily office operations. The role involves leadership, effective communication, handling sales inquiries, and delivering outstanding customer service.

Key Responsibilities

• 📞 Answer incoming calls and respond to customer inquiries in both English and Spanish
• 💬 Provide service information, pricing details, and convert inquiries into scheduled appointments
• 📈 Perform outbound calls for follow-ups, estimates, and lead generation (no cold calling)
• 📅 Schedule and confirm cleaning appointments
• 🗃️ Maintain customer records and update CRM and scheduling systems
• 🧾 Assist with invoicing, basic data entry, and administrative tasks
• 🌟 Ensure excellent customer service and client satisfaction
• 🗣️ Communicate with cleaning teams in Spanish

Qualifications

• 🗣️ Fluent in both English and Spanish (spoken and written)
• 💼 Previous experience in administrative support, customer service, and sales
• 📱 Strong phone communication and interpersonal skills
• 🤝 Confident in handling sales conversations and closing bookings
• 📝 Highly organized with strong attention to detail
• 💻 Proficient with Microsoft Office (Word, Excel, Outlook) and scheduling software
• ⚡ Ability to multitask and work in a fast-paced environment
• 🚗 Driver's License (Required)

Preferred Skills

• 🧽 Experience in the cleaning or home services industry
• 🛠️ Experience with CRM or scheduling systems
• 💰 Basic bookkeeping knowledge

Work Schedule

🕘 Monday – Friday, 9 AM – 5 PM
📍 In-office position located in Sterling, VA

Compensation & Benefits

• 💵 $23.00 - $24.00 per hour, with a pay increase after 30 days of demonstrated proficiency
• 🎉 6 paid holidays
• 🗓️ PTO accrues after 1 year
• 🔒 401(k) plan with matching contributions
• 🎁 Employee discount
• 🏥 Employer contribution to healthcare
• 📝 On-the-job training
• 🛫 Paid time off

Work Location

🏢 In person – Sterling, VA