Oxford Solutions Is Hiring A Customer Support Specialist Bilingual

Join Oxford Solutions as a Customer Support Specialist and become a key part of our client's online healthcare team. This contract-to-hire role is perfect for bilingual professionals fluent in Cantonese and English who are passionate about delivering exceptional patient support. 🌟

Responsibilities

• 📞 Answer inbound calls and resolve inquiries from patients, doctors, and insurers
• Provide accurate assistance for healthcare and pharmacy programs; triage issues when necessary
• Document call details and ensure the confidentiality of patient data at all times
• Utilize knowledge base tools and adhere to company protocols
• Meet performance targets and actively contribute to enhancing the patient experience
• Stay informed on product updates and process changes to deliver up-to-date support

Requirements

• Bilingual fluency in Cantonese and English (language assessment required) 🗣️
• High school diploma or GED; Bachelor’s degree preferred
• Customer service or inbound call center experience required
• Healthcare or pharmacy background strongly preferred
• Excellent verbal and written communication skills and technical aptitude
• Team-oriented mindset with strong problem-solving abilities
• Ability to work varied shifts, including rotating Saturdays