Mudflap Is Hiring A Customer Support Specialist Bilingual (English/Spanish) - Remote Day Shift

Join Mudflap as a Bilingual Customer Support Specialist 🚚💬

Become a vital part of supporting America's trucking industry with Mudflap, a fast-growing marketplace dedicated to empowering independent truckers through world-class customer service. We're seeking a passionate, bilingual (English/Spanish) team member to help us fuel success for our customers and partners alike.

About Us & Our Mission 🌟

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our innovative payment products help truckers save thousands on their biggest expense—fuel—while providing fuel stop partners access to new customers. As a rapidly expanding marketplace, our mission is to support those who keep our country moving, with a dedicated Customer Support team available 24/7/365.

Position Details & Shifts 🕒

• Friday through Tuesday: 12pm - 8pm PST / 3pm - 11pm EST
• Tuesday through Saturday: 12pm - 8pm PST / 3pm - 11pm EST

What You'll Do & Success Metrics 🎯

We hold high standards for customer support, and success in this role includes:

• Strong Phone Presence (Bilingual English/Spanish): Communicate clearly and empathetically in both languages, ensuring every trucker feels heard and supported.
• Real-Time Problem Solving: Think quickly, troubleshoot effectively, and reassure customers at every step.
• Comfortable with High Volume: Stay sharp, organized, and efficient during busy call periods.
• Customer-Obsessed: Deliver seamless, personal, and thoughtful support experiences.
• Emotionally Intelligent: Read between the lines, interpret customer signals, and respond with creativity and care.
• Ambitious & Growth-Oriented: Be eager to learn, receptive to feedback, and excited to advance your career.
• Tech-Savvy: Navigate tools like Zendesk, Slack, and internal systems with ease.

Experience & Qualifications ✅

• 2+ years in a remote customer support role, preferably in fintech or tech startups
• Fluent in both English and Spanish
• Proficient with support tools such as Zendesk or similar ticketing systems
• Customer-first mindset with a passion for delivering excellent service
• Excellent verbal and written communication skills
• Ability to thrive in fast-paced, multitasking environments

Perks & Benefits 🎉

• Competitive hourly pay ranging from $25 to $28, plus equity
• Variety of health benefit options
• Paid Time Off (PTO)
• 401(k) matching program
• Opportunities for major career growth & development
• Annual company offsite event – Mudfest!

Note: We provide three weeks of training and ship necessary equipment to ensure your success.

Who We Are & Our Values 🌍

Mudflap aims to revolutionize the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. Backed by top venture capital partners and recognized in Forbes Fintech 50, Mudflap offers innovative fleet fuel management solutions. Our diverse team members come from leading companies like Disney, Uber, Google, Meta, and more.

• Be Customer Obsessed: Deeply understand and prioritize customer needs.
• Make it Count: Take ownership and focus on impactful work.
• Find a Way: Be creative in overcoming challenges.
• Sweat the Details: Maintain high standards with keen attention to detail.
• Be Curious: Embrace growth, question assumptions, and push boundaries.

Next Steps & Application Process 🚀

If selected for the next stage, you'll receive an email with a link to complete a short take-home assessment via TestGorilla. Please check both your inbox and spam folder, and complete the assessment promptly to showcase your skills and problem-solving approach.