Oxford Solutions Is Hiring A Customer Support Specialist Bilingual Cantonese

Join Oxford Solutions as a Customer Support Specialist and be part of a dynamic online healthcare team! This contract-to-hire position requires bilingual fluency in Cantonese and English. 🌍💬

Responsibilities

• 📞 Answer inbound calls and resolve inquiries from patients, doctors, and insurers
• Provide accurate support for healthcare and pharmacy programs; triage when needed
• Document call information and ensure the confidentiality of patient data
• Utilize knowledge base tools and adhere to company protocols
• Meet performance targets and contribute to enhancing the patient experience
• Stay updated on product updates and process changes

Requirements

• 🌐 Bilingual fluency in Cantonese and English (language assessment required)
• 🎓 High school diploma or GED; Bachelor’s degree preferred
• 🗣️ Customer service or inbound call center experience required
• 🩺 Healthcare or pharmacy background strongly preferred
• 🗨️ Strong verbal and written communication skills and technical aptitude
• 🤝 Team-oriented with excellent problem-solving skills
• ⏰ Ability to work varied shifts, including rotating Saturdays