DAT Freight & Analytics Is Hiring A Customer Support Representative

Join Our Mission at DAT — Transforming Freight & Finance 🚛💡

Discover an exciting opportunity to be part of a company that merges innovative technology with impactful solutions in transportation and logistics, dedicated to empowering truckers and freight professionals nationwide.

About DAT 🚚

For over four decades, DAT Freight & Analytics has led the way in transportation efficiency, utilizing advanced data intelligence to help businesses move freight confidently. We’re a technology-focused organization committed to removing uncertainty from freight for truckers, brokers, and shippers. Our industry’s largest digital freight marketplace, backed by insights from over $1 trillion in transactions, keeps supply chains running seamlessly across the country.

We prize our award-winning workplace culture that champions innovation, success, and professional development. With offices in Beaverton, OR, Denver, CO, Springfield, MO, and Bangalore, India, our collaborative teams strive to solve some of the industry's most complex challenges. Learn more about us.

Application Deadline: 5/1/2026

Who We Are 🌟

The US freight industry consists of approximately 1.6 million trucking companies, with 95% being small businesses operating 10 or fewer trucks. Truckers are vital to the economy, yet current financial tools often fall short of their specific needs. Our mission is to build tailored fintech solutions that empower truckers to take control of their finances and grow their businesses.

We are developing Outgo, a vertical banking platform that consolidates invoicing, accounting, factoring, and banking into one seamless experience—eliminating excessive rates, hidden fees, and inflexible contracts. Join our mission-driven team and help us revolutionize money management for trucking companies.

Our office is located in South Lake Union, Seattle, operating on a hybrid schedule with a minimum of 3 days in-office work per week.

About the Role: Customer Support Representative 🙋‍♂️🙋‍♀️

We are seeking a dedicated, empathetic Customer Support Representative to be the first point of contact for our customers. Your role is to deliver excellent support, resolve inquiries, and foster positive relationships, ensuring a satisfying customer experience. Fluency in Spanish, strong technical acumen, experience in high call volume environments, and knowledge of fintech solutions are essential.

What You Will Do 📋

• Customer Interaction: Respond to inquiries via phone, email, and live chat with accuracy, empathy, and a solutions-oriented approach.
• Problem Resolution: Troubleshoot issues, provide clear solutions, and escalate complex cases when necessary.
• Product Knowledge: Build and maintain a comprehensive understanding of our products to assist customers effectively.
• Feedback Collection: Gather customer insights to help improve our services and offerings.
• Team Collaboration: Work cross-functionally with Design, Operations, and Product teams to enhance the customer experience.

About You 🌟

You are someone who...

• Can support a schedule from 9am - 5pm PST
• Is fluent in Spanish
• Practices pride, ownership, and accountability in your work
• Shares constructive feedback openly
• Is comfortable managing large features independently
• Seeks early feedback in development processes
• Collaborates empathetically across roles
• Balances speed and quality effectively
• Believes diverse teams foster better decisions and cultures
• Thrives in fast-paced environments and adapts well to change
• Proficient with CRM tools like Zendesk, HubSpot, or Freshdesk
• Exhibits excellent verbal and written communication skills
• Possesses 1-3 years of relevant experience

Nice to Have 🌟

• Proven customer support or related experience
• Familiarity with Fintech or Freight industries
• Experience with HubSpot

If you're passionate about customer service and eager to make a meaningful impact, we’d love to hear from you!

Please note: This position does not offer Visa sponsorship.

Why Work at DAT? 🎉

As an award-winning employer, DAT offers a hybrid work environment grounded in core values of integrity, respect, transparency, and excellence. We’ve been recognized as a top workplace in the Portland area for over four decades and recently ranked #26 on Built In Colorado’s 100 Best Places to Work.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off in year one
• Additional 10 paid holidays per year
• Immediate 401k matching (vesting immediately)
• Employee Stock Purchase Plan
• Disability and sick leave options
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program
• Various recognition and wellness programs
• Free TriMet transit pass (for Beaverton Office employees)
• Competitive salary and benefits
• Work on impactful projects with a forward-thinking team
• Opportunities to make a real difference in trucking logistics
• Active Employee Resource Groups

Estimated Salary Range for Washington-based Candidates: $23.96 - $29.60/hr. Salary is determined based on various factors including experience, education, and internal considerations.

At DAT, we celebrate diversity and are committed to creating an inclusive environment. We are an Equal Opportunity Employer and uphold policies that respect all individuals regardless of background.