Mercier Consultancy MD Is Hiring A Customer Support

Join a dynamic team in Greece as a German Customer Support Representative for a leading car rental booking platform. This role offers the opportunity to work in a vibrant travel industry and deliver exceptional service to German-speaking travelers.

📝 Job Overview

Mercier Consultancy MD is excited to announce an opening for a dedicated German Customer Support Representative. You will assist German-speaking customers with their car rental bookings, ensuring a smooth and enjoyable experience through effective support and communication.

🔑 Key Responsibilities

• Provide outstanding support to German-speaking clients via phone, email, and chat regarding bookings, services, and inquiries.
• Respond professionally and efficiently to customer questions, sharing accurate information on rental options and policies.
• Handle complaints and issues proactively to ensure high customer satisfaction.
• Document interactions in the CRM system to facilitate ongoing service improvements.
• Collaborate with the operations team for seamless service delivery and coordination.
• Stay updated on promotions, offers, and industry trends related to car rentals to provide informed assistance.

🎯 Requirements

• Fluent in German (written and spoken); knowledge of English is a plus.
• Experience in customer service, especially within the travel or car rental industry.
• Excellent communication skills with a friendly, professional demeanor.
• Strong problem-solving skills and a proactive customer support approach.
• Knowledge of CRM systems and customer service software is beneficial.
• Team-oriented yet able to work independently.
• Passion for helping customers and enthusiasm for working within Greece’s beautiful travel scenery.

🎁 Benefits

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid training.
• Health insurance.
• Two extra salaries per year.
• And much more...

🧑‍💼 Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: IT Services and IT Consulting

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