Exness Is Hiring A Customer Support Executive

Join Exness as a Client Support Specialist 🌍

We’re looking for dedicated individuals to provide top-tier support to our clients, ensuring a positive experience while working in a dynamic global environment.

Your Role at Exness

As a valued team member, you will:

• Provide support and resolve issues by delivering excellent service across all client communication channels, including live chat, phone, and email 📞💻✉️.
• Answer technical support questions, handle requests, and uphold a professional company image 🌟.
• Navigate multiple programs such as Salesforce and Jira to process requests and escalate issues when necessary 🚀.
• Update clients on their request statuses diligently.
• Verify documents submitted by clients within specific regions on an hourly basis 📄.
• Prepare and interpret detailed reports and documentation as needed 📊.
• Attend company seminars and meetings to understand our business functions and meet assessment targets 🎓.
• Achieve quarterly KPI targets set by the Customer Support manager 🎯.
• Perform other ad hoc tasks as assigned by management 🛠️.

What Makes You a Great Fit

• Excellent communication skills in Arabic (native), Turkish, and English 🌐.
• Strong client-facing and interpersonal abilities 🤝.
• Troubleshooting, multitasking, and problem-solving skills 🧠.
• Proactive customer service orientation 😊.
• Bachelor’s degree in business administration or a related field 🎓.
• Self-motivated, reliable, and dedicated 💪.

What We Offer Along the Way

• Competitive and attractive compensation 💰.
• Extensive learning opportunities such as professional training, certifications, soft skills development, free English courses, and trading workshops 📚.
• Comprehensive health and life insurance plans for employees, spouses, and children, including vaccinations, tests, mental health care, vision, and dental coverage 🏥.
• Generous time off: 21 days of annual leave plus paid sick leave 🏝️.
• Allowances for sports club memberships or other physical activities 🏋️‍♂️.
• Holiday flight tickets and accommodation coverage (within yearly limits) ✈️🛌.
• Meal and transportation allowances 🍽️🚗.
• Education allowances for your children’s school and kindergarten fees 🎒.
• Exciting team-building experiences and corporate events 🎉.

Your Journey After Applying

1. Interview with the Talent Acquisition team (up to 40 minutes) 🎤.
2. English language test (up to 30 minutes) 📝.
3. Written assessment conducted over a day 🖊️.
4. Interview with a trainer (15 minutes) 👩‍🏫.
5. Final interview (1 hour) 🎯.

Ready to Join Us? Apply Now! 🚀

Please Note: We occasionally update or withdraw job postings at our discretion. Before applying, review our Data Protection Policy, which explains how your personal data is processed and shared globally within Exness Group companies. We do not charge any fees for application processing. Be wary of scams and unauthorized agents asking for payments.

Our Commitment to Diversity & Inclusion 🌍

At Exness, we are proud to be an equal opportunity employer. We celebrate diversity regardless of race, religion, gender, nationality, sexual orientation, disability, or background. Our worldwide team embraces inclusivity and promotes equality in all aspects of our workplace.