CloudWalk Is Hiring A Customer Support Engineer I Intern

Join CloudWalk as a Customer Support Specialist – Help Shape the Future of Payments! 🚀

CloudWalk is more than just another fintech unicorn. We are a passionate team of dreamers, innovators, and tech enthusiasts dedicated to building the future of payments. With millions of satisfied customers and a strong appetite for innovation, we are expanding our neural network — both literally and metaphorically.

The Role: Customer Support Hero 🎯

You will be the voice of InfinitePay, acting as the frontline hero in our fast-paced environment. From addressing simple customer guidance to tackling complex technical challenges, your mission is clear: provide outstanding service, resolve issues end-to-end, and turn every challenge into a success story.

What You'll Be Doing:

• Engage with customers through chats, emails, and calls, delivering exceptional support and solutions 👍
• Deep dive into inquiries and technical issues, diagnosing and resolving concerns efficiently 🛠️
• Offer alternative solutions to retain and delight our customers and clients ✨
• Conduct follow-ups and manage callbacks to ensure complete customer satisfaction 🔁
• Leverage AI and automation to optimize customer engagement and support processes 🤖

What You'll Need to Succeed:

• Exceptional communication skills across various interaction channels 🗣️
• A strong desire to create outstanding customer experiences ❤️
• Analytical thinking and logical problem-solving abilities 🧠
• A sense of ownership, responsibility, and dedication in every situation 💼
• Meticulous attention to detail with a passion for continuous learning 📚
• Fluency in Portuguese 🇵🇹
• Upper intermediate proficiency in English for internal communication 🌍
• Basic understanding of prompt engineering and effective interaction with AI technologies ⚙️
• Fundamental knowledge of SQL 🗄️

Nice to Have:

• Familiarity with programming languages such as Ruby or Python 🐍

What We Offer:

• Opportunities for growth and learning within a supportive, dynamic environment 🌱
• A fully remote, diverse team where autonomy, collaboration, and innovation thrive 🤝

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments — together. 🌐

By applying, your data will be processed according to CloudWalk's Privacy Policy in Portuguese and in English.

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