Elopak Is Hiring A Customer Support Engineer

Join Our Team as a Customer Support Engineer! 🚀

Be a vital part of a global leader in sustainable packaging, providing top-notch support to our customers and ensuring smooth operations worldwide.

About the Role

As a Customer Support Engineer, you will play a key role in delivering high-quality support to customers by managing spare parts operations, technical service processes, and back-office activities. Your efforts will ensure efficient order handling, timely service delivery, and seamless coordination with internal teams and external partners, all aligned with Elopak’s core values and guidelines.

Key Responsibilities

🔧 Spare Parts Management and Logistics

• Prepare customer quotations and follow up diligently.
• Handle spare parts orders and shipments for our technical department and external customers, ensuring timely delivery.
• Manage local and customer spare parts inventory efficiently.
• Handle spare part claims and ensure proper resolution.

💻 Technical Service and Back Office Support

• Maintain accurate and up-to-date CRM data.
• Issue weekly technical service invoices based on CRM reports.
• Support the Technical Service Department by reviewing and validating expenses, overtime reports, and PPE.

What We Offer 🎁

• Be part of a growing multinational company with an international and professional team.
• Attractive salary package.
• Company mobile and laptop from your first day.
• Daily allowance when traveling.
• Personalized onboarding, competence development plan, and regular feedback sessions.

Professional Requirements

• Bachelor’s degree in Business Administration or a similar field.
• Previous experience in customer support with a technical background.
• Proficiency with MS Office, CRM systems, and ERP programs (SAP, Priority is a plus).
• Customer-oriented mindset with strong teamwork skills.
• Excellent communication skills with customers and internal stakeholders.
• Flexibility to travel when required.
• Strong verbal and written communication skills in English and Hebrew.

How to Apply 📩

Send us your application today! We conduct ongoing interviews and reserve the right to close the vacancy once a suitable candidate is found. Due to GDPR regulations, applications are only accepted through our online job portal.

About Elopak 🌱

Founded in Norway in 1957, Elopak is a global leader in sustainable packaging and filling equipment, producing cartons for beverages like milk and juice, as well as non-food liquids such as detergents and soaps. Our iconic Pure-Pak® carton is designed to keep products unchanged and the environment unharmed.

Guided by our vision—“Chosen by people, packaged by nature”—our 2,850 employees worldwide are committed to making sustainable packaging a tangible impact. We unite across borders to offer natural, convenient alternatives to plastic bottles.

Elopak was listed on the Oslo Stock Exchange in 2021, selling over 14 billion cartons annually in more than 70 countries. Committed to sustainability, we have been carbon neutral since 2016 and are a proud UN Global Compact participant. For more info, visit www.elopak.com or follow us on @Pure_Pak on Twitter and @Elopak on LinkedIn.