SupportYourApp Is Hiring A Customer Support Consultant

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with renowned tech companies like MasterCard, Calm, and MacPaw across more than 30 countries since 2010 to provide secure customer and technical support. We operate worldwide, supporting clients in 60 languages spanning diverse industries.

🚀 Who Are We?

What You Will Do

• Deliver outstanding customer support through calls, emails, and chat interactions
• Build strong and lasting relationships with customers
• Stay updated with evolving tools and technological advancements
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain a deep understanding of client solutions to meet KPIs
• Communicate effectively with developers and cross-functional teams

What You Need to Succeed

• Fluent in Italian and English at a minimum C1 level
• Experience in customer support for 6-12 months
• Positive, proactive, and responsible attitude
• Personal computer (at least 8GB RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits and Perks

• Part-time role with a fixed schedule: Saturday to Monday, 12pm - 8pm CET
• Remote work opportunity
• Inclusive international environment
• Compensation in USD
• Referral rewards for referring friends
• Work-life balance with manageable project workload and internal health policies
• Responsive leadership committed to your development and long-term collaboration
• Self-development environment
• Culture built on trust with no time-tracking requirements

Note: Benefits and conditions may vary depending on your engagement type. Specific terms, including compensation and work conditions, will be clearly outlined if selected.

🌍 Equal Employment Opportunity

We promote equal treatment for all candidates and strictly prohibit discrimination based on any legally protected grounds.

🔒 Privacy and Personal Data

Your personal data will be processed according to the SupportYourApp Candidate Privacy Notice.

Internal Job Code: 254