English
German
SupportYourApp Is Hiring A Customer Support Consultant
🌍 Join a dynamic, multinational company as a bilingual Customer Support Consultant, working remotely in German and English! This role offers an exciting opportunity to support innovative tech solutions while enjoying flexibility and growth.
Customer Support Consultant (Remote) – Fluent in German & English
Two weeks ago – Be among the first 25 applicants
🔹 About the Role
Are you passionate about technology? Would you like to be part of the world's leading SaaS, software, or hardware solutions? Join SupportYourApp as a Customer Support Consultant and thrive in a vibrant, multicultural, and multilingual environment—all from the comfort of your home.
Unlock your potential by developing new skills and reaching challenging goals through our People First management approach.
🔹 What You Will Do
- Provide exceptional customer support via emails and calls 📧📞
- Manage partner requests according to assigned tasks
- Handle account services, data updates, identification issues, and account closures
- Maintain clear and structured case documentation
- Collaborate with internal teams for efficient issue resolution
- Meet team KPIs to ensure high performance
- Stay up-to-date with the latest technology trends
- Securely handle customers’ sensitive information 🔒
- Apply cutting-edge customer happiness practices
🔹 What You Need to Succeed
- Excellent proficiency in English and German (C1 level)—spoken and written
- Experience in customer support roles
- Strong analytical and research skills
- Exceptional attention to detail and reliability, especially with sensitive or legal information
- Positive attitude and sense of responsibility
- A personal laptop/computer (minimum 8 GB RAM) and a stable internet connection (at least 50 Mbps download and 40 Mbps upload)
- Bonus: background in banking or financial services and experience with CRM systems
🔹 Benefits & Perks
- Fixed schedule: Monday–Friday, 9 AM – 6 PM CET
- Opportunity to work fully remote 🏡
- Inclusive international environment
- Competitive compensation in USD 💵
- Referral bonuses for friends
- Paid intensive training and probation period
- Work–life balance maintained
- Supportive management focused on your growth
- Greenhouse conditions for self-development 🌱
Please note: Benefits may vary based on engagement terms. Employees and contractors are subject to specific agreements outlining compensation, benefits, and work conditions.
🔹 About SupportYourApp
SupportYourApp is a Support‑as‑a‑Service provider offering secure technical, customer support, and CX services for tech companies around the globe. Working with clients from over 30 countries and speaking more than 60 languages, we've been industry leaders since 2010, expanding worldwide with eight hubs.
We prioritize our team with the same care as our clients—creating a positive, individual, and supportive environment. We welcome diverse backgrounds and experiences. Ready to grow with us? Send your CV in English highlighting your outstanding skills!
⚖️ Equal Opportunity Statement
We are a multinational company committed to unbiased hiring practices. Candidate assessments are not influenced by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
🚀 Job Details
- Seniority level: Associate
- Employment type: Contract
- Job function: Customer Service
- Industries: IT Services and IT Consulting
Join us and become part of a global professional community dedicated to excellence and innovation!