SpaceX Is Hiring A Customer Support Associate, Bilingual Spanish

Join SpaceX as a Bilingual Customer Support Associate (Starlink) 🚀

Be part of a pioneering team working towards humanity’s future among the stars, supporting the revolutionary Starlink satellite constellation and its global internet connectivity.

About SpaceX 🌟

Founded on the belief that exploring the stars is the most exciting journey for humanity, SpaceX is actively developing cutting-edge technologies to enable human life on Mars and beyond.

Position: Customer Support Associate, Bilingual (Starlink) 📞🌐

As an early member of our support team, you will be the main point of contact for our customers, ensuring they receive an outstanding experience with Starlink.

Responsibilities 🎯

• Troubleshoot & Resolve: Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be an internal advocate for our customers.
• Technical Support: Provide expert assistance on hardware, software, and network issues.
• Customer Insights: Use quantitative and qualitative methods to surface product, process, and training issues, representing the voice of our customers.
• Collaborate & Improve: Work with internal teams to improve troubleshooting workflows and resolve root causes of issues.
• Knowledge Base Maintenance: Create and update resources in our help center to support ongoing customer success.

Basic Qualifications ✅

• High school diploma or equivalent.
• 1+ years of front-line customer support experience.
• Fluent in English and Spanish.

Preferred Skills & Experience 🌟

• Excellent problem-solving and investigative skills — relentless in satisfying the customer.
• Strong communication skills, with the ability to simplify complex concepts.
• Empathy, active listening, and resilience in handling customer concerns.
• Attention to detail and strong time management.
• Flexibility to work weekend and night shifts as needed.
• Experience in training, analytics, service design, vendor management, or content management.
• Background in start-up environments or high-growth, fast-paced settings.
• Technical aptitude, including networking, hardware, and software troubleshooting.

Additional Requirements 🚨

• Mandatory availability for scheduled shifts, including holidays.
• Overtime and weekend work as required.
• This is an on-site role in Hawthorne, CA; relocation may be necessary.
• Training: One week of classroom training (Monday-Friday, 9AM-5:30PM), followed by 10-hour shifts:
• Shift Alpha: Sunday - Thursday, 10:00 PM - 8:30 AM PST
• Shift Echo: Friday - Monday, 1:30 PM - 12:00 AM PST

Compensation & Benefits 💰

Pay range based on level:

• Level 1: $24.00/hour
• Level 2: $25.00/hour
• Level 3: $27.00/hour

Your total rewards may include long-term incentives, stock options, bonuses, medical/dental/vision coverage, 401(k), disability insurance, paid parental leave, and more. You’ll accrue up to 3 weeks of paid vacation and enjoy over 10 paid holidays annually.

ITAR Compliance 🌐

Applicants must meet U.S. export regulation requirements, including being a U.S. citizen, permanent resident, refugee, or asylee, or otherwise eligible for necessary authorizations. Learn more about ITAR here.

Our Commitment to Equal Opportunity 🤝

SpaceX is an Equal Opportunity Employer. Employment decisions are based on merit and qualifications, regardless of race, religion, gender, ethnicity, veteran status, disability, age, sexual orientation, gender identity, marital status, or other protected status. For accommodations or to review our Affirmative Action Plan, please contact EEOCompliance@spacex.com.