SpaceX Is Hiring A Customer Support Associate Bilingual

Join SpaceX's Mission to Explore the Stars 🌌

Be a part of a pioneering team working towards making humanity a multiplanetary species, with a focus on supporting Starlink's groundbreaking internet technology and customer success.

Position: Customer Support Associate, Bilingual - Korean (Starlink) 🚀

Starlink, our innovative satellite constellation, aims to deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

What You'll Do: Responsibilities

• Triaging & Resolving Customer Issues: Handle customer inquiries across multiple channels (digital, voice, etc.) and advocate relentlessly for the customer.
• Technical Support: Assist customers with hardware, software, and network troubleshooting.
• Gathering Insights: Analyze trends and identify gaps by combining quantitative and qualitative methods, acting as the voice of the customer.
• Collaborative Improvement: Work with internal teams to refine troubleshooting workflows and resolve root causes.
• Knowledge Base Management: Create and maintain internal documentation and help center resources.

Basic Qualifications

• High school diploma or equivalent
• At least 1 year of experience in a frontline customer support role
• Fluent in English and Korean

Preferred Skills & Experience 🌟

• Strong problem-solving and investigative skills, with ownership mentality
• Excellent written and verbal communication, capable of simplifying complex topics
• Empathy, active listening, and resilience to handle customer concerns positively
• Attention to detail and effective time management
• Flexibility to support weekend and night shifts as needed
• Experience in training, analytics, service design, vendor management, or content management
• Background in high-growth or fast-paced environments like startups or consulting
• Technical aptitude in networking, hardware troubleshooting, or software development

Additional Requirements ⚠️

• Availability for scheduled shifts, including holidays
• Willingness to work overtime and weekends as needed
• This role requires relocation to Redmond, WA if not already local
• Post-training, available to work 10-hour shifts on one of the following schedules:
  • Shift Alpha: Mon-Thurs 12:00 AM - 10:30 AM PST
  • Shift Bravo: Mon-Thurs 10:30 AM - 9:00 PM PST
  • Shift Charlie: Fri-Mon 12:00 AM - 10:30 AM PST
  • Shift Delta: Fri-Mon 6:00 AM - 4:30 PM PST
  • Shift Echo: Fri-Mon 1:30 PM - 12:00 AM PST
  • Shift Falcon: Tue-Fri 6:00 AM - 4:30 PM PST

Compensation & Benefits 💰

Pay range based on experience and skill level:

• Level 1: $24.00/hour
• Level 2: $26.50/hour
• Level 3: $29.00/hour

Your total rewards package includes:
• Potential for stock options, cash awards, and bonuses
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability, life insurance
• Paid parental leave and holidays
• 3 weeks of paid vacation and sick time
• Shuttle service from Seattle to Redmond

ITAR & Legal Compliance 🔒

To comply with U.S. export regulations, applicants must be eligible U.S. citizens, lawful residents, refugees under 8 U.S.C. § 1157, asylees under 8 U.S.C. § 1158, or able to obtain necessary authorizations from the U.S. Department of State. Learn more about ITAR here.

Equal Opportunity Employment 🌍

SpaceX is committed to diversity and inclusion. We are an Equal Opportunity Employer, and employment is based on merit, competence, and qualifications. No discrimination based on race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or other protected classes.

For accommodations or to view our Affirmative Action Plan for veterans and individuals with disabilities, contact EeoCompliance@spacex.com.