SpaceX Is Hiring A Customer Support Associate, Bilingual French (Starlink)

Join SpaceX as a Bilingual Customer Support Associate (French & English) – Help Us Reach for the Stars 🚀

SpaceX was founded on the visionary belief that humanity's future among the stars is more thrilling than anything else. Today, we’re developing groundbreaking technologies to turn this dream into reality, with the ultimate goal of making life multiplanetary, starting with Mars.

About the Role: Customer Support Associate, Bilingual French (Starlink)

Starlink, our revolutionary satellite constellation, aims to deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you'll be the friendly, knowledgeable face of Starlink, ensuring customers have an outstanding experience with our service.

What You'll Do: Responsibilities

• Triage and resolve customer issues across multiple channels including inbound/outbound calls, chat, and email 📞💬
• Provide technical support leveraging hardware, software, and network expertise 🖥️🌐
• Advocate for customers internally within SpaceX — understand concerns, address them, and ensure satisfaction 🤝
• Identify patterns and gaps to surface product, process, and training issues, using both quantitative and qualitative methods 📊📝
• Collaborate with teams to refine troubleshooting workflows and uncover root causes of issues 🔍
• Maintain knowledge resources by creating and updating internal knowledge bases and help center collateral 📚

Basic Qualifications

• High school diploma or equivalent 🎓
• Over 1 year of experience in front-line customer support or customer service 💼
• Fluency in both English and French 🗣️🇫🇷

Preferred Skills & Experience

• At least 6 months of support via phone, chat, email, or voice channels 🎧💻
• Strong problem-solving and investigative skills 🕵️‍♂️
• Relentless ownership mentality—to go above and beyond to satisfy customers 🔥
• Excellent written and verbal communication skills, with an ability to explain complex concepts simply ✍️💡
• Team player with empathy, active listening, and resilience capabilities ❤️👂
• Great attention to detail and outstanding time management 🕰️
• Experience in training, analytics, service design, or content management roles 🎯
• Proven success in high-growth, fast-paced environments 🚀
• Technical aptitude, including networking, hardware, or software troubleshooting 🖧💻
• Business fluency in English, both written and verbal 📝

Additional Requirements

• Availability to work all shifts, including overtime, holidays, and weekends 🔄
• This role is onsite at our Hawthorne, CA facility—relocation may be required if not local 🏢
• Shift Schedule: Sunday-Thursday, 10:00 PM – 8:30 AM (4 days, 10-hour shifts) with approximately 15% shift differential ⏰
• Proficiency with customer support tools and computer skills 💻
• Strong attendance and reliability are essential shifts 🗓️

Compensation & Benefits

Pay ranges depending on experience and level:

• Level 1: $24.00/hour
• Level 2: $25.00/hour
• Level 3: $27.00/hour

Your actual compensation will be determined based on your knowledge, skills, education, and experience. Beyond salary, you’ll have access to:

• Long-term incentives such as stock options and cash awards 💹
• Discretionary bonuses 🎁
• Employee Stock Purchase Plan (ESPP) 💼
• Comprehensive health coverage (medical, dental, vision) 🏥
• 401(k) retirement plan 💰
• Disability and life insurance 🛡️
• Paid parental leave and various discounts 🎉
• 3 weeks of paid vacation and over 10 paid holidays annually 🌴🎉

ITAR & Compliance Requirements

To comply with U.S. Export Regulations, applicants must be one of the following:

• U.S. citizen or national 🇺🇸
• Legal permanent resident (green card holder) 🛂
• Refugee under 8 U.S.C. 1157 🌍
• Asylee under 8 U.S.C. 1158 🌎
• Or eligible to obtain necessary authorizations from the U.S. Department of State 📄

Equal Opportunity Statement

SpaceX values diversity and is committed to equal opportunity employment. We base hiring decisions on merit, competence, and qualifications, without regard to race, color, religion, gender, ethnicity, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other protected status.

For accommodations or to review our Affirmative Action Plan, please contact EEOCompliance@spacex.com 📝✨