Mosaec Is Hiring A Customer Support & Nutrition Specialist

Join Our Client as a Customer Support & Nutrition Specialist (Italian) 🌿

Be part of a pioneering dietary supplement company dedicated to promoting longevity and wellbeing, offering a unique opportunity to contribute to innovative health solutions.

About Our Client 🏢

Our client leads the way in developing innovative supplements from Swiss R&D and is expanding into the digital health landscape. They focus on personalized coaching and lifestyle management solutions to help people live longer, healthier lives. Join them in shaping the future of longevity!

Role Overview 🎯

As a Customer Support & Nutrition Specialist, you will play a vital role in providing evidence-based nutritional guidance and exceptional customer service, supporting clients on their health journeys.

What You'll Do 📝

• Customer Service with Substance: Act as the first nutrition-related point of contact for customers via email, chat, social media, and phone. Maintain a friendly, solution-oriented, and knowledgeable approach.
• Evidence-Based Counseling: Utilize your expertise in nutrition science to provide sound advice on nutrition, supplements, and longevity.
• Content Creation & Review: Support the development and quality assurance of content such as FAQs, newsletters, and service articles, ensuring clarity and engagement.
• Feedback & Insights: Collect customer feedback, identify trends, and suggest improvements for products, processes, and services.
• Knowledge Management: Maintain and develop internal and external knowledge bases to deliver reliable information to customers and colleagues.
• Cross-Functional Collaboration: Work closely with teams like Science, Product Development, and Marketing, as well as external partners, to optimize the service experience.

Qualifications & Skills ✅

• Degree in Nutrition Science, Ecotrophology, or a related field
• Minimum 1 year of professional experience in nutrition
• Native-level Italian language skills; proficient in English (written and spoken)
• French language skills are a plus
• Experience in customer service, support, or communication is beneficial
• Strong communication, empathy, and enthusiasm for engaging with customers
• Structured, self-reliant working style
• Proficiency with digital tools (e.g., helpdesk systems, CRM, Google Suite)
• Additional language skills such as German are advantageous

Why Join Them? 🚀

Our client believes in empowering individuals to live fully and grow personally. As part of their team, you will enjoy:

• Working at a well-funded, innovative startup in the longevity industry
• Being part of a dynamic, high-performing, and fun team
• High levels of responsibility, creative freedom, and growth opportunities
• Collaborating with leading researchers and successful entrepreneurs
• Fully remote work options with home office and coworking support
• A vibrant team culture with regular events and off-sites
• Unlimited holidays and flexible working hours
• A company laptop and remote office upgrade budget
• Education allowance and accelerated career growth paths
• Complimentary products and discounts for family & friends

Join them and help foster a future of healthier, longer lives! 🌍