Strikingly Is Hiring A Customer Support Agent (Bilingual Swedish - English)

Job Overview

We are in search of a Bilingual Customer Support Agent proficient in both Swedish and English, also referred to as Happiness Officers. In this pivotal role, you will deliver exceptional and friendly support through our email and live-chat channels. This position is ideal for individuals who are dedicated to assisting others and can maintain composure in high-pressure situations.

Key Responsibilities

• Provide professional customer support via email and live chat, ensuring a positive experience for every client.
• Translate our product materials into Swedish with precision, utilizing our user-friendly tools.
• Regularly moderate and enhance the quality of translations performed by others.
• Effectively assess and resolve customer issues to foster satisfaction.

Required Skills

• Experience in customer support within a dynamic environment.
• Excellent communication abilities in both Swedish and English, encompassing both written and verbal forms.
• Strong aptitude for evaluating customer concerns and developing effective solutions.
• Experience in managing challenging customer interactions.
• Proficient analytical and problem-solving capabilities.
• Detailed record-keeping skills.
• Ability to collaborate effectively as a team player while working independently.
• Capacity to prioritize tasks and manage multiple responsibilities simultaneously.
• Knowledge of Domains, SEO, and Analytics is advantageous but not mandatory.

Qualifications

• Proven experience in customer support roles.
• Proficiency in Swedish and English is essential.
• Strong interpersonal skills are required.

Career Growth Opportunities

Joining our team offers significant potential for career advancement, coupled with various training and professional development opportunities. We aspire to cultivate a work environment that encourages personal and professional growth.

Company Culture And Values

Our organization prides itself on a collaborative and enjoyable international work environment, promoting teamwork and a customer-centric approach.

Compensation And Benefits

• Enjoy the convenience of remote work.
• Engage in a vibrant and supportive team culture.
• Receive paid leave following one year of service.

If you are seeking a stable and long-term opportunity where you can utilize your bilingual expertise to enhance customer experiences, we invite you to submit your application along with a concise summary of your relevant experience!

Employment Type: Contractor