Strikingly Is Hiring A Customer Support Agent Bilingual - Swedish and English

Job Overview

We are in search of a dedicated Bilingual Customer Support Agent (Swedish - English), also referred to as a Happiness Officer, who will deliver exceptional and friendly service through our email and live chat platforms. This role is ideal for individuals who possess a genuine passion for assisting others and have the ability to remain composed in high-pressure situations. Additionally, you will play a key role in translating our product into Swedish, utilizing user-friendly tools provided for seamless translation and moderating other translations as needed.

Key Responsibilities

• Deliver outstanding customer support via email and live chat channels.
• Translate product information into Swedish and oversee the accuracy of other translations.
• Evaluate and resolve customer issues with professionalism and empathy.
• Maintain precise records of customer interactions.
• Collaborate effectively with team members to enhance overall customer satisfaction.

Required Skills

• Proven experience in customer support within a fast-paced environment.
• Excellent communication skills in both Swedish and English, encompassing written and verbal proficiency.
• Strong capability to assess and address customer concerns efficiently.
• Proficient in handling challenging customer interactions with tact.
• Solid analytical and problem-solving skills.
• Diligent in maintaining accurate records.
• Team-oriented with the ability to work independently and with minimal supervision.
• Adept at prioritizing tasks and managing multiple responsibilities.
• Familiarity with Domains, SEO, and Analytics is advantageous.

Qualifications

• Relevant experience in customer support is mandatory.
• Bilingual proficiency in Swedish and English is essential.
• A fervent commitment to customer service and satisfaction is required.

Career Growth Opportunities

We emphasize continuous professional development and are committed to providing opportunities for career advancement within our organization. Our supportive environment fosters growth and learning, enabling you to build a fulfilling career.

Company Culture And Values

Our organization prides itself on a fun and collaborative international work atmosphere where each team member plays a vital role in ensuring customer happiness. We value teamwork and encourage a culture of mutual support.

Compensation And Benefits

• Full-time remote work opportunity (minimum of 40 hours per week).
• Competitive salary reflective of experience.
• Opportunities for career progression.
• Ongoing training and professional development opportunities.
• Paid leave benefits commencing after one year of tenure.

If you are seeking a long-term career with a reputable company that values your contribution, we invite you to apply and share a brief overview of your experience!

Employment Type: Contractor