Strikingly Is Hiring A Customer Support Agent Bilingual in Swedish and English

Job Overview

We are on the lookout for a dedicated Bilingual Customer Support Agent (Swedish - English), also referred to as Happiness Officer, to provide exemplary service through our email and live-chat platforms. The ideal candidate will possess a strong commitment to assisting customers and maintaining composure in challenging situations. You will also be responsible for translating our product content into Swedish, using provided tools, and moderating translations conducted by others.

Key Responsibilities

• Deliver friendly and professional customer support via email and live-chat
• Translate product information into Swedish and oversee the accuracy of translations
• Evaluate and resolve customer inquiries effectively
• Keep precise records of customer interactions
• Collaborate with team members to enhance overall customer satisfaction
• Strive towards achieving individual and team performance objectives

Required Skills

• Experience in customer support within a fast-paced setting
• Exceptional communication abilities in both Swedish and English, both written and verbal
• Proficient in assessing customer issues and providing appropriate solutions
• Skilled in managing difficult customer interactions with professionalism
• Strong analytical and problem-solving capabilities
• Meticulous record-keeping skills
• Ability to work effectively as part of a team and independently with minimal supervision
• Capacity to prioritize tasks and manage multiple responsibilities
• Familiarity with Domains, SEO, and Analytics is advantageous

Qualifications

• Proven experience in customer support roles
• Proficiency in Swedish and English
• Strong interpersonal skills

Career Growth Opportunities

This position offers a pathway for career advancement and professional development through various training programs designed to facilitate your growth within the company.

Company Culture And Values

Our organization prides itself on cultivating a lively and collaborative international work environment that emphasizes teamwork and customer satisfaction. We seek individuals who are passionate about enhancing customer happiness and are dedicated to delivering outstanding support.

Compensation And Benefits

• Flexibility to work from home
• Opportunities for training and personal development
• Paid leave after one (1) year of tenure
• Full-time work commitment (minimum 40 hours per week)

If you are seeking a stable and long-term role within a company that values its employees and provides a supportive atmosphere, we invite you to submit your application along with a brief summary of your experience.

Employment Type: Contractor