HungerRush Is Hiring A Customer Success Specialist

Join HungerRush, a leader in integrated restaurant solutions, as we seek a dedicated Customer Success Specialist to optimize our client partnerships and enhance their digital presence. This remote role offers an exciting opportunity to work with top restaurant brands and drive impactful results.

Who We Are 

HungerRush is a leading provider of integrated restaurant solutions. Our flagship HungerRush 360 cloud POS system simplifies operations, boosts guest satisfaction, and fosters loyalty. The all-in-one platform seamlessly integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing, providing operators of all sizes with deeper customer insights, greater control, and increased profitability. Learn more at HungerRush.

Position Summary 

As a Customer Success Specialist, you will collaborate with restaurant partners to review, retain, and optimize their services through Menufy by HungerRush. Your responsibilities include monitoring brand presence across platforms like Google, Apple, Facebook, and Yelp, working closely with high-volume clients to ensure ongoing success, and focusing on customer outreach, retention, and order improvements.

This is a remote position.

Essential Responsibilities And Duties

• Assess customer needs: Provide expertise on product features and consulting services regarding available options.
• Develop retention strategies: Craft and implement plans to increase customer loyalty and business retention.
• Manage online presence: Recover, optimize, maintain, and safeguard customer information on search engines and Google Business Profiles.
• Collaborate with support teams: Communicate with organizations like Google Support to assist customer needs.
• Client engagement: Schedule and conduct performance briefings and work collaboratively to resolve inquiries.
• Competitive analysis: Maintain up-to-date knowledge of competitors to inform strategy.
• Optimize client settings: Review and modify business settings to maximize customer success.

Qualifications

Education

• High School Diploma or equivalent

Experience

• Minimum of 2 years of industry or related experience
• At least 3 years of customer service experience
• 1+ years of restaurant industry experience (preferred)
• Fluent in Spanish
• Fluent in English

Additional Information 

This role is open exclusively to candidates authorized to work in the United States without sponsorship, now or in the future. Currently, HungerRush cannot support visa sponsorship for this position.

Disclaimer: This job description reflects the general nature and expectations of the role. It is not an exhaustive list of duties and responsibilities, which may evolve over time. Employees may be asked to perform additional tasks as needed.

HungerRush is an Equal Opportunity Employer and prohibits discrimination based on any protected status under federal, state, or local laws.