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United States
Remote

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Remo Health Is Hiring A Customer Success Specialist

Join Remo Health as a Bilingual Customer Success Specialist (English & Spanish) 🎉

Remo Health is seeking a compassionate and dedicated part-time Customer Success Specialist to become a vital part of our remote team, helping families navigate dementia care with warmth and expertise.

About Remo

Remo is pioneering a new standard in dementia care by transforming the care journey for individuals living with dementia and their family caregivers—the dyad. As a virtual dementia care provider, our expert clinical team crafts personalized, comprehensive care tailored to each individual's needs. We empower caregivers by connecting them to a vibrant community, expert content, and valuable tools—accessible anytime, anywhere. Our mission is clear: to deliver accessible, high-quality dementia care to all who need it. 💙

The Role

Reporting directly to our Director of Customer Success, you will be the first point of contact for families as they begin their dementia care journey. Your role is crucial in setting a welcoming, clear, and supportive tone, guiding families through enrollment and ongoing support.

We are looking for a part-time, remote teammate who loves connecting with people, demonstrates deep empathy, and thrives on creating meaningful interactions. If you're passionate about shaping the future of dementia care within a mission-driven environment, we'd love to hear from you! ✨

What You’ll Be Doing

  • Guide families through onboarding, ensuring they feel supported from day one. 🤝
  • Provide product support via phone calls and emails; potential rotation of weekend coverage. 📞✉️
  • Address questions or concerns from dyads, following up or escalating as needed. 🔍
  • Gather and relay feedback from dyads to Clinical, Product, and Growth teams for strategic improvements. 📈
  • Create informational materials for members as needed. 📝
  • Effectively communicate who we are, what we do, and how we help dyads. 💬
  • Assist dyads with platform enrollment by:
    • Explaining the sign-up process over the phone. 📲
    • Scheduling initial visits. 📅
    • Accurately documenting information in electronic medical records. 🗃️
  • Build trust and rapport with dyads, delivering “Unreasonable Hospitality” from the first interaction. 🤗
  • Follow scripts while maintaining authentic and empathetic connections. 🎧
  • Maintain accountability toward monthly enrollment targets. 🎯

You May Be A Good Fit If You

  • Have at least two years of customer service experience. 🛎️
  • Are bilingual in English and Spanish. 🗣️🌎
  • Can work 15-20 hours per week, aligned with PST hours. 🕒
  • Are deeply curious about people and passionate about meaningful connections. 💡
  • Possess strong active listening and empathy skills. ❤️
  • Enjoy engaging in lengthy, genuine conversations. 🗨️

You're The Ideal Candidate If You

  • Have exceptional organizational skills and attention to detail. 🗂️
  • Possess healthcare customer service experience. 🏥
  • Have experience meeting and exceeding goals in similar roles. 🎯
  • Have enrolled patients into digital health programs and scheduled appointments. 📅
  • Have conflict resolution experience. 🕊️
  • Are skilled in problem solving and critical thinking. 🔧

Medical Benefits 💊

  • 100% company-paid medical premiums for you and dependents, with HSA options.
  • Dental and vision plans (50% company-paid premium on employee’s dental plan).
  • Dependent care FSA.
  • Rightway Health, clinical care navigator.
  • Employee Assistance Program. 💼

Financial Perks 💰

  • 100% 401(k) match up to 4%.
  • $80/month stipend for cell phone and Wi-Fi. 📱📶

Time Off & Leave 🏖️

  • 20 days of PTO and 11 paid holidays.
  • 5 days of sick leave.
  • 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents.
  • Bereavement and pregnancy loss leave.

Opt-In Ancillary Benefits

  • Short-term and long-term disability insurance.
  • Life insurance.
  • Critical illness, accident, and hospital indemnity insurance.
  • Pet insurance.
  • Legal advice. 🏛️

Our Commitment to Diversity & Integrity 🌎

At Remo, we aim to reduce health inequities by making high-quality dementia care accessible and affordable. Embracing diversity and inclusion is fundamental to our mission—our culture, products, and services reflect a broad spectrum of backgrounds, perspectives, and skills, mirroring the communities we serve.

We participate in E-Verify to confirm employment eligibility for all new hires. 📄

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