SQUIRE Is Hiring A Customer Success Manager

Discover Opportunities at SQUIRE: Empowering Barbers and Shop Owners 🌟

At SQUIRE, we're revolutionizing the way barbers and shop owners manage their businesses with innovative tools, resources, and support. Join us to help talented professionals thrive in their artistry and entrepreneurship! 🚀

Who We Are 🤝

SQUIRE is the leading business management system crafted specifically for barbers, shop owners, and their communities. We believe that the pursuit of artistry and autonomy should be unhindered by business complexities. Our platform offers custom-branded tools, resources, and guidance to attract and retain customers, streamline operations, and boost revenue.

Founded in 2015, SQUIRE is trusted by professionals in over 4,000 shops across more than a thousand cities worldwide. From seamless booking and opening new shops to real-time earnings dashboards and building lasting customer relationships, we support shop owners in bridging their craft with business success. 💼✨

For more information, visit getsquire.com or download the SQUIRE app from the App Store or Play Store.

Role Overview: Customer Success Manager 🎯

As a Customer Success Manager, you'll play a vital role in ensuring our customers thrive after onboarding. Your responsibilities include driving product adoption, identifying upsell opportunities, resolving issues, and minimizing churn. Serving as the primary contact, you'll foster trust-based relationships to enhance engagement, loyalty, and growth.

You will also be the voice of our customers, providing insights for improvement, enhancing their experience, and advocating a customer-first culture that supports long-term success for both clients and the organization.

Reports To 🧑‍💼

Manager, Customer Success

Key Responsibilities 📝

• Manage the customer journey for a broad portfolio, ensuring an exceptional experience aligned with customer goals
• Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through engagement and adoption
• Build strong relationships via proactive account management and outcome-focused strategies
• Identify upsell and cross-sell opportunities that match customer objectives
• Be the voice of the customer by sharing strategic insights with leadership and suggesting improvements
• Reduce churn by addressing risks and resolving challenges to cultivate loyalty
• Foster a customer-centric culture within the organization

Note: Additional tasks may be assigned based on business needs.

Requirements & Qualifications ✅

• Minimum of 2+ years in Customer Success or a related SaaS/tech environment
• Proven success managing a high-volume, multi-customer portfolio
• Experience supporting and expanding SMB customers
• Strong skills in relationship management, conflict resolution, and maintaining trust
• Excellent empathy, communication, active listening, and composure under pressure
• Ability to travel within the US and Canada (~10% annually)
• Fluency in Spanish (verbal and written)

What We Offer 🎁

• Base salary: $70,000 - $78,000 + Variable compensation: 20%
• New hire stock grant
• 100% employer-paid medical, dental, and vision insurance for you and your dependents
• 401(k) plan with company contribution
• Generous PTO and parental leave policies

Additional Support & Policies 🤝

Interview Accommodations

SQUIRE is committed to providing reasonable accommodations for individuals with disabilities during the application process. If needed, please email recruiting@getsquire.com.

EEO Statement ✊

SQUIRE is an equal opportunity employer. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This applies to all employment terms and conditions.

Pay Transparency & Legal Notices 💼

• SQUIRE respects employees' rights to discuss pay and prohibits discrimination related to salary inquiries.
• Participation in E-Verify is part of our employment process. Learn more here.