Revinate Is Hiring A Customer Success Manager

Join Revinate: Customer Success Manager (APAC) – Drive Hospitality Excellence

Revinate, a leader in innovative revenue solutions for the hospitality industry, is seeking a passionate Customer Success Manager for APAC. If you thrive in a dynamic SaaS environment and love building strong client relationships, this is your chance to make a significant impact!

About Revinate 🏨

As one of the largest providers of direct revenue-generating solutions, Revinate’s mission is to deliver scalable, data-driven tools that foster deeper guest relationships. Our Direct Booking Platform helps capture, convert, and retain guests through personalized strategies, maximizing lifetime value and revenue. Proudly, Revinate Marketing has secured 1st place in Hotel CRM & Email Marketing at the HotelTechAwards for five consecutive years!

Role Overview 🎯

The Customer Success Manager (APAC) will spearhead post-sales initiatives, establishing efficient processes to deliver ongoing value to our hotel clients. Ideal candidates have a proven track record in SaaS customer management, account growth, and revenue retention, working effectively in fast-paced, tech-driven environments using digital and in-person engagement.

Key Goals & Responsibilities 🚀

Goals

• Customer Delight: Ensure every customer is truly delighted, not just satisfied.
• Customer Management: Act as the main point of contact, collaborating with teams like Professional Services, Education, and Support.
• Renewals: Drive high NPS scores and ensure successful account renewals and growth within the APAC region.
• Product Support: Understand customer use cases, prioritize their needs, and relay insights to our Product team.

What You'll Do

• Become a superuser of all Revinate products, mastering every detail.
• Coach customers to enhance product adoption and success.
• Conduct regular reviews and virtual workshops to identify strengths and improvements.
• Share best practices to maximize customer value and satisfaction.
• Build meaningful relationships across organizations beyond day-to-day contact.
• Gather valuable product feedback from customers to inform enhancements.
• Manage account renewals and identify upsell opportunities, collaborating closely with Sales.

What You'll Bring 🎓

• Strong account management and presentation skills, with experience identifying short, mid, and long-term opportunities.
• Technical proficiency combined with negotiation expertise.
• Experience in prospecting, consulting, proposal creation, negotiation, and closing sales or renewals.
• Self-motivated with minimal supervision required.
• Excellent negotiation skills emphasizing a Win/Win approach.
• At least 2 years in account management, consultative sales, or business consulting, preferably within SaaS.
• Fluency in Thai & English is a plus.
• Hospitality experience is advantageous.
• Willingness to travel.
• Previous Revenue Manager experience in hotels or hotel groups is highly preferred.

What We Can Offer 🎁

• Competitive salary plus quarterly bonus
• Comprehensive medical benefits for you and your family
• Generous leave policies, including annual and parental leave
• A culture focused on learning, growth, and professional development
• Collaborative, passionate team supporting your success
• Prime location in the heart of Singapore's CBD

Our Commitment to Flexibility & Community 🌍

We value the benefits of a remote workforce and prioritize local community building, focusing on specific cities to foster collaboration, local events, and a strong company culture. Candidates must be based in the city listed in the job application. Thank you!

Important Notices ⚠️

Revinate does not accept third-party solicitations or unsolicited resumes. Any received will be considered complimentary. Be vigilant about fraudulent activities impersonating our HR team—verify job offers directly through our official channels.

For genuine opportunities, refer only to our official careers page. For inquiries or assistance, contact us at recruiting@revinate.com.

Join Us & Apply Today! 🚀

Excited to grow with Revinate? Apply now!

Our Core Values 🌟

• One Revinate: United and strong, working towards a common mission.
• Built on Trust: The foundation of everything we do.
• Expect Amazing: Thinking big and delivering excellence.
• Customer Love: When customers win, we all win.
• Make it Simpler: Striving for simplicity in all actions.
• Hungerness: Driven, relentless, and passionate about success.
• Grounded in Gratitude: Appreciating every moment and opportunity.

Equal Opportunity & Accessibility 🤝

Revinate provides equal employment opportunities without discrimination based on race, gender, religion, and other protected classes. We welcome applicants needing accommodations; please contact recruiting@revinate.com.

By applying, you acknowledge reading Revinate's Privacy Policy.

Stay Secure & Informed 🔐

Beware of fraudulent job offers impersonating our HR team. Verify all opportunities through our official website. For questions, reach out at recruiting@revinate.com.

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