PlanHub Is Hiring A Customer Success Manager

Join Our Team as a Bilingual Customer Success Manager (Spanish) at PlanHub 🌟

PlanHub is the leading pre-construction SaaS platform and marketplace dedicated to connecting and empowering general contractors, subcontractors, and suppliers. Designed with tradespeople in mind, our platform enhances productivity, helps meet deadlines, increases revenue, and fosters lasting relationships in the commercial construction industry. We’re seeking a passionate and bilingual Customer Success Manager to support our diverse clientele and drive customer satisfaction and growth.

About the Role

As a Customer Success Manager (CSM), you will provide ongoing support to our English-speaking, Spanish-speaking, and bilingual clients. Your role involves building strong relationships, implementing programs to boost customer success, and minimizing churn. You’ll work closely with clients throughout their journey to ensure their needs are met and problems are solved efficiently.

What You'll Do to Make an Impact 🚀

• Establish clear client retention goals.
• Build and nurture post-sale relationships with both English and Spanish-speaking clients, promoting the adoption of PlanHub’s platform.
• Assist customers with onboarding, including account setup, product navigation, and training, in both languages.
• Conduct product walkthroughs, support calls, and training sessions in English and Spanish.
• Promote the value of PlanHub's product suite and encourage continued adoption.
• Identify upsell opportunities for additional services and features.
• Conduct quarterly check-ins to ensure milestones are achieved, assess evolving needs, and provide tailored support plans.
• Proactively re-engage inactive clients (e.g., 30 days without login).
• Act as a trusted partner to help clients achieve long-term success.

What Will Make You Stand Out ⭐

• Minimum of 3 years of inbound sales or customer success experience, required.
• Fluency in English and Spanish (both written and verbal) is essential.
• SaaS solutions experience, preferably within the construction industry.
• Bachelor’s degree in Business, Communication, or related fields is preferred.
• Excellent communication and presentation skills, with the ability to influence across languages.
• Experience supporting onboarding, training, and retention initiatives.
• Creative problem-solving and analytical skills.
• Ability to balance long-term strategy with execution.
• Strong organizational skills paired with customer service passion.
• Familiarity with contact management and sales tools (HubSpot preferred).

What’s in It for You 🎁

Join a dynamic team recognized on the Deloitte Technology Fast 500 and Inc. 5000 lists in 2024. Make an immediate impact as PlanHub continues to lead and innovate in the industry!

• Culture of empowerment where your contributions truly matter.
• Open time-off policy for flexibility.
• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.

Compensation & Work Environment 💼

This role offers a base salary of up to $75,000 annually, depending on experience, complemented by a monthly performance-based bonus that can bring total earnings (OTE) between $95,000 and $105,000.

Bonuses are reviewed periodically and may be prorated upon mid-month departures, in accordance with company policies. This is a remote position within the United States, with occasional trips to our West Palm Beach, FL office. Applicants must have authorization to work in the U.S., as we do not sponsor visas at this time.

Our Commitment to Diversity 🌎

PlanHub is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment free from discrimination based on race, religion, gender, age, disability, veteran status, or any other protected characteristic. Our policies cover all aspects of employment, including recruitment, hiring, promotion, and benefits.