vcita Is Hiring A Customer Success Manager - Onboarding and Implementation

Join Our Team as a Client Success Manager at vcita! 🚀

Located in beautiful St. Petersburg, Florida, this hybrid role offers a dynamic opportunity to be at the forefront of client engagement and SaaS solutions, working 3 days a week in the office.

About Us

vcita is a compact, smart app that keeps you fully connected to your business anytime and anywhere. From the first hello to the last invoice, manage payments, bookings, branded invoices, quotes, and SMS reminders effortlessly—all from a single app.

Founded in 2010 by a passionate team of four, vcita aims to revolutionize how service providers turn passions into thriving businesses. Today, as a market leader in SMB management, we continue to focus on user-friendly solutions tailored specifically for service providers, driving more opportunities across web, mobile, email, and social channels.

Our teams are based out of St. Petersburg, Florida, Bellevue, Washington, and Tel Aviv, Israel.

About The Team

We are a small but mighty client success team passionate about creating inventive solutions! Our culture values curiosity, collaboration, and out-of-the-box thinking. We invest in training and development to help you excel and be your best.

The Role 🎯

• Drive excitement: Embody our product’s enthusiasm during the 90-day post-sales implementation and onboarding.
• Guide clients: Ensure successful adoption, engagement, and effective usage of our platform.
• Empower SMBs: Lead online consultations and personalized onboarding sessions to help clients reach their goals.
• Monitor engagement: Analyze customer activity to identify risks and support retention.
• Optimize processes: Use client feedback to refine onboarding workflows.
• Share knowledge: Deliver training to foster client independence and satisfaction.
• Collaborate: Work with marketing and product teams to advocate the customer voice.
• Stay informed: Maintain technical knowledge of our product offerings.

Your Experience & Skills 🌟

• 1-3 years of experience in SaaS implementations, onboarding, sales, or support within the SMB market.
• Deep understanding of SMB workflows and needs.
• Strong technical curiosity and problem-solving mindset.
• Ownership, self-awareness, positive attitude, empathy, and high energy.
• Excellent communication skills for interacting with clients and team members.
• Proactive initiative and adaptability to evolving strategies.
• Extra Credit: Experience with Hubspot, Looker, Zendesk, JIRA, HTML, CRM systems; proficiency in Spanish or Hebrew.

Benefits 🎁

• Competitive salary and stock options
• Comprehensive health insurance (health, dental, vision, life, disability) fully covered for premiums
• 50% coverage on dependents' premiums
• 401(k) plan with employer matching
• Flexible Spending Accounts (FSA)
• Paid holidays, generous PTO, and parental leave
• Frequent team events and a vibrant culture of collaboration and fun

Equal Opportunity Employer

vcita is an equal opportunity employer. All qualified applicants will be considered regardless of race, gender, religion, age, disability, veteran status, or any other protected class under applicable law.

We are also proud to be an E-verify employer.