Odoo Is Hiring A Customer Success Manager

Join Odoo as a Customer Success Manager (French Required) and help businesses across North America optimize their operations with our innovative ERP platform. This hybrid role features a blend of onsite and remote work in Brisbane, CA.

🌟 About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that streamlines company operations through a unified, modular system. Our comprehensive suite covers everything from accounting and inventory to CRM and project management, working seamlessly to boost efficiency and growth. Learn more about us here.

🔍 About the Job

As a Customer Success Manager, you will guide companies in North America through their Odoo journey—from implementation and adoption to renewal and expansion. This role is perfect for someone passionate about software and business, proactive, customer-focused, and eager to help clients grow through technology.

Develop a deep understanding of how Odoo’s solutions address operational challenges across various industries.

📝 Responsibilities

• Connect with customers currently using Odoo
• Analyze clients' business operations and promote adoption
• Execute all phases of subscription renewal plans
• Build and nurture lasting client relationships
• Empathize with customer needs and provide solutions
• Participate in the entire sales cycle

🎯 Qualifications & Requirements

• Bachelor's Degree or an equivalent combination of education and experience
• Fluency in English and French (professional or native/bilingual: reading, writing, speaking)
• Experience negotiating and closing new business deals
• Passion for software products
• 1-2 years of sales experience
• Proficiency in G-Suite applications preferred
• Excellent communication skills
• Proven track record of exceeding quotas

✨ Nice to Have

• Experience with ERP systems
• Background in a SaaS company
• Immediate availability
• Interest in business operations
• Additional language skills

💼 Compensation & Perks

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, & Commuter Benefits
• PTO, paid sick days, and holidays
• Employee Assistance Program: 3 telehealth sessions with mental health professionals
• $100 for home office setup
• A vibrant, supportive work environment with a passionate team
• Chef-prepared lunches, snacks, fruit, and beverages
• Company-sponsored events for groups of 6+ employees

💰 Salary Range

The estimated annual On-Target Earnings (OTE) for this role is $70,000 - $90,000, with a base salary range of $50,000 - $70,000. Actual compensation may vary based on education, experience, achievements, and location.

🌍 Our Values

At Odoo, we are committed to fostering a diverse and inclusive workplace. We value different backgrounds, experiences, and perspectives, and are an equal opportunity employer. We consider employment-qualified applicants with arrest and conviction records, in compliance with the San Francisco Fair Chance Ordinance.

📅 Please note: To provide the best candidate experience, you may submit up to 3 applications within a 12-month period to avoid duplicate efforts. Applicants must be authorized to work in the U.S., and we are currently unable to sponsor employment visas.