Odoo Is Hiring A Customer Success Manager

Join Our Team as a Customer Success Manager (Spanish Required) in San Francisco! 🚀

Exciting opportunity to work in a hybrid role combining remote and onsite work, focused on supporting Latin American customers with innovative ERP solutions.

Role Overview

This position offers a blend of remote (40%) and onsite (60%) work in San Francisco, CA. We welcome applicants authorized to work in the U.S., but we are unable to sponsor visas at this time.

About Odoo

Odoo's ERP system is a comprehensive enterprise resource planning software used company-wide to streamline business processes. Our integrated suite of over 50 business apps allows users to automate, track, and improve operations seamlessly.

With a global presence spanning more than 120 countries, over 12 million users and partners, and 2,000+ daily downloads, Odoo continues to grow rapidly by leveraging a vibrant open-source community of developers and business experts.

About the Job

Odoo aims to expand its dynamic sales teams to support our growing customer base across Latin America. Join a company that values independence, flexibility, and personal growth.

The Customer Success Team is dedicated to helping clients optimize their business processes with Odoo’s integrated software solutions. This role is perfect for those passionate about software and business, eager to learn and demonstrate a proactive, "get it done" attitude.

Key Responsibilities

• 🤝 Contact customers currently using Odoo
• 🔍 Analyze clients' business operations and promote software adoption
• 🔄 Manage all phases of subscription renewal processes
• 🤗 Build and maintain strong client relationships
• 🧠 Empathize with customer needs
• 🛠 Be involved throughout the entire sales cycle

Qualifications & Requirements

• Bachelor’s Degree or equivalent education and experience
• Fluent in Spanish (professional or native/bilingual)
• Experience negotiating and closing new business deals
• Passion for software products
• 1-2 years of sales experience
• Proficiency in G-Suite applications (preferred)
• Excellent communication skills
• Proven history of exceeding sales quotas

Nice to Have

• Experience with ERP systems
• Background in SaaS companies
• Immediate availability
• Interest in business operations
• Additional languages

Compensation & Perks 🎁

• Comprehensive healthcare plan including Dental, Vision, and Life Insurance
• FSA, HSA matching, and 401(k) matching programs
• Paid Time Off (PTO), sick days, and holidays
• Employee Assistance Program: 3 telehealth sessions with mental health professionals
• $100 towards home-office setup
• Collaborate with a passionate, growing team in a positive work environment
• Chef-prepared lunches, snacks, fruit, and beverages provided
• Company-sponsored events for groups of 6 or more employees

Compensation Details 💰

The estimated annual compensation ranges from $70,000 to $90,000 OTE (on-target earnings), with a base salary of $50,000 to $70,000. Actual salaries may vary based on education, experience, professional achievements, and location.

Our Commitment to Diversity 🌎

At Odoo, we value an inclusive workplace that celebrates diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer committed to learning from each other and fostering a supportive environment. In accordance with the San Francisco Fair Chance Ordinance, we consider employment-qualified applicants with arrest and conviction records.