Keeper Security, Inc. Is Hiring A Customer Success Manager

Kickstart your career in cybersecurity with Keeper! We are seeking a motivated, bilingual (Spanish or Portuguese) Customer Success Manager to join our dynamic, high-performing team within the B2B sales division. This is a 100% remote position from select locations, with potential for a hybrid schedule near our Chicago headquarters. 🚀

About Keeper Security

Keeper Security is revolutionizing cybersecurity on a global scale. Trusted by millions and thousands of organizations worldwide, our intuitive software leverages end-to-end encryption to safeguard users across all devices and locations. Our zero-trust privileged access management platform deploys in minutes, seamlessly integrates with any tech stack, and helps prevent breaches while reducing help desk costs and ensuring compliance. 🔐

Discover more about how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About The Job

Join an elite team of Customer Success professionals committed to excellence. Our team boasts seasoned technologists experienced in selling to SME and Enterprise accounts. We are passionate about helping companies maximize their technology investments and identifying new opportunities for growth within existing accounts. As a Customer Success Manager, you'll nurture an established client base and drive revenue growth through innovative solutions. 🌟

Key Responsibilities 🎯

• Work independently and grow within a supportive environment
• Achieve or surpass sales targets within the SMB Cohort
• Communicate fluently in Spanish and/or Brazilian Portuguese (written & verbal)
• Engage with senior management and C-level contacts to build strong relationships
• Negotiate contract renewals, cross-sells, and upsells
• Set and review business and technical goals via Quarterly Business Reviews
• Maintain structured engagement with customer accounts, troubleshoot challenges, and close deals
• Advise customers on best practices for password security and breach prevention
• Proactively manage a portfolio of Keeper Security customers, ensuring ongoing value
• Stay current with Customer Success best practices and cybersecurity trends
• Navigate account procurement processes and negotiate licenses
• Collaborate across teams to resolve customer issues with technical expertise
• Build and maintain high levels of engagement, conducting quarterly reviews
• Become a Keeper Security product expert, occasionally supporting sales and marketing efforts
• Drive customer advocacy through references, referrals, and case studies
• Use data analysis to prioritize opportunities and manage contract renewals & expansions
• Contribute to the evolution of Keeper’s Customer Success programs
• Foster a positive, high-standard team environment
• Go above and beyond to ensure customer success 💪

Qualifications & Skills ✅

• At least 1+ years in Account Management or SaaS Customer Success/Sales roles
• Fluent in Spanish or Brazilian Portuguese and English (verbal & written)
• Strong technical knowledge of software integrations, onboarding, & support
• Problem-solving mindset with proactive challenge anticipation
• Experience with Enterprise organizations, including C-level engagement
• Autonomous, dedicated, and customer-focused
• Energetic, proactive, and collaborative problem solver
• Quick learner with strong business application skills
• Excellent communication, diplomacy, and interpersonal skills
• Working knowledge of Salesforce.com
• Bachelor’s degree (BA/BS) preferred
• IAM industry experience is a bonus

Benefits & Perks 🎁

• Medical, Dental & Vision coverage (including domestic partnerships)
• Employer-paid Life Insurance & Supplemental Life options for employees & dependents
• Voluntary Short & Long-Term Disability Insurance
• 401(k) plan (Roth/Traditional options)
• Generous PTO, including paid Bereavement and Jury Duty leave

Keeper Security, Inc. is proud to be an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to fostering an inclusive workplace for all employees. 🌎

Classification: Non-Exempt