Path Robotics Is Hiring A Customer Success Manager Bilingual

Join a pioneering team revolutionizing manufacturing with AI-driven robotics and embodying a collaborative, inclusive culture! 🚀🤖

Build the Path Forward

At Path Robotics, we're shaping the future of embodied intelligence. Our AI-powered systems enable robots to adapt, learn, and perform in real-world environments—closing the skilled labor gap and transforming industries. By combining perception, reasoning, and control, we deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. 💡🌎

Big, challenging problems are our everyday work, and our team of intelligent, humble, and driven individuals makes the impossible possible—together.

We're Hiring: Bilingual Customer Success Manager (English/Spanish) 🎯

We are seeking an experienced bilingual (English/Spanish) Customer Success Manager to facilitate seamless implementation of Path’s products and lay the foundation for future account growth. You'll serve as the voice of the customer to drive cross-functional alignment, ensuring clients derive maximum value from our offerings. Reporting to the Head of Mission Control, you'll join a dedicated, supportive, and enthusiastic team committed to creating the future of manufacturing. Come solve the hardest problems with the best team on the planet! 🌟

What You’ll Do

• Be the primary point of contact for multiple customers across North America 📞
• Manage post-signature customer support, coordinating with the internal deployments team
• Represent the voice of the customer internally between product, engineering, and sales teams
• Coordinate ongoing customer touchpoints to align production planning with our robotic capabilities
• Ensure customer utilization of our robotic systems across all accounts

Who You Are

• Fluent in both English and Spanish (written and spoken), with strong communication skills in technical and business contexts
• Willing to travel (up to 30%) to customer sites for relationship building, support, and understanding business operations ✈️
• Experienced in explaining technical topics to non-technical audiences
• Skilled in negotiating with stakeholders at an executive level
• Customer-obsessed, with a deep commitment to delivering value from our products
• Excited about growing a book of business using modern monetization strategies
• Detail-oriented and adaptable in a fast-paced environment
• Motivated by the impact of working at a venture-backed startup
• Passionate about collaboration and continuous learning

Why You'll Love It Here ❤️

• Daily free lunch to keep you fueled and connected with the team 🥪
• Flexible PTO to support your work-life balance 🏖️
• Comprehensive medical, dental, and vision coverage coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total) 👶
• 401(k) retirement plan through Empower
• Generous employee referral bonuses to help us grow our team 🚀

About Path Robotics

At Path Robotics, we love tackling interesting and tough challenges—booked on innovation and collaboration. Our ideas are welcomed and valued, and we foster a diverse, inclusive environment. We embrace unique thinking and are committed to equal opportunity employment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 🤝🌍